Joycelyn Burrows
Wichita
Summary
Dedicated Certified Nursing Assistant with over one year of expertise in diverse patient-focused care, HIPAA compliance, and emergency response. I utilize strong problem-solving skills and communication skills to enhance patient outcomes and satisfaction. I am passionate about continually advancing my medical knowledge to improve caregiving practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Travel Certified Nursing Assistant
Shiftkey, Clipboard, Nursa
Houston, TX
11.2024 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, documenting changes for nursing staff review.
- Collaborated with healthcare teams to implement individualized care plans.
- Provided emotional support to patients and families during challenging situations.
- Maintained accurate patient records utilizing electronic health record systems.
- Adapted quickly to various healthcare settings and patient needs, enhancing service delivery.
- Ensured compliance with safety protocols and infection control procedures in all environments.
- Maintained accurate documentation of patient information and vital signs, supporting seamless communication among healthcare providers.
- Managed challenging behaviors displayed by patients with mental health issues or dementia, maintaining a safe environment for all involved parties.
- Contributed to the reduction of hospital readmissions by closely following care plans and promptly addressing any changes in patients'' conditions.
- Safely transferred and repositioned patients using appropriate body mechanics, reducing the risk of injury for both patients and staff members.
- Prevented infections through diligent adherence to infection control protocols, including proper hand hygiene and equipment sterilization techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted teamwork within the nursing unit by assisting fellow CNAs in their duties as needed, creating a positive work atmosphere conducive to quality patient care outcomes.
Administrative Assistant / Admissions Assistant
Falcon Point Post-Acute
Katy, TX
12.2025 - 05.2026
- Managed daily office operations and maintained organized filing systems.
- Supported scheduling and coordination of meetings and appointments for staff.
- Responded to inquiries via phone and email, ensuring prompt communication.
- Implemented new software tools to improve task management and organization practices.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Certified Nursing Assistant
Park Manor Of Cyfair
Houston, TX
09.2024 - 05.2026
- Provided compassionate patient care, ensuring comfort and support during daily activities.
- Assisted nursing staff with administering medications and monitoring vital signs to maintain patient health.
- Maintained accurate patient records and documentation in compliance with healthcare regulations.
- Educated patients and families on care plans, enhancing understanding of health conditions and treatments.
- Implemented infection control procedures, promoting a safe environment for patients and staff.
- Trained new nursing assistants on best practices in patient care and facility protocols.
- Identified changes in patients' conditions, promptly communicating concerns to nursing staff for intervention.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Rehabilitation Technician
Falcon Point Post-Acute
Katy, TX
10.2025 - 12.2025
- Assisted in implementing rehabilitation programs for patients under therapist supervision.
- Maintained and sanitized rehabilitation equipment to ensure patient safety and compliance.
- Documented patient progress and reported observations to rehabilitation staff accurately.
- Supported patients during therapeutic exercises, promoting mobility and independence.
- Educated patients on home exercise programs to reinforce rehabilitation goals effectively.
- Organized treatment areas and managed supplies to optimize workflow efficiency.
- Demonstrated adaptability by learning new techniques and procedures in a fast-paced environment.
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Educated patients on proper use of assistive devices, reducing the risk of injury or further complications.
- Safeguarded confidential patient information according to HIPAA regulations while maintaining accurate records throughout the course of treatment.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Communicated back to nurses and therapists regarding patient performance and condition.
Patient Care Technician/ Patient Care Assistant
Pam Health Hospitals
Houston, TX
01.2025 - 05.2025
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with daily living activities, ensuring comfort and dignity for patients.
- Maintained accurate patient records and documentation in electronic health systems.
- Collaborated with healthcare team to develop and implement care plans.
- Provided emotional support to patients and families during challenging situations.
- Implemented infection control measures to enhance patient safety standards.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Provided direct patient care, including bathing, dressing, and feeding patients to enhance comfort and dignity.
- Assisted nursing staff with vital sign monitoring, reporting changes in patient conditions promptly.
Front Of The House Team Member
Chick-fil-A
Houston, TX
02.2024 - 06.2024
- Delivered exceptional customer service by accurately processing orders and addressing inquiries.
- Collaborated with team members to maintain cleanliness and organization in dining areas.
- Assisted in training new employees on operational procedures and customer interaction techniques.
- Streamlined food preparation processes, enhancing efficiency and service speed during peak hours.
- Ensured compliance with health and safety regulations, contributing to a safe work environment.
- Implemented inventory management practices, reducing waste through effective stock control measures.
- Supported promotional events by setting up displays and engaging customers to boost sales.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Provided feedback to management on operational improvements, fostering a culture of continuous enhancement.
Junior Stylist
Petco
Houston, TX
10.2023 - 01.2024
- Provided personalized styling consultations to enhance pet aesthetics and owner satisfaction.
- Assisted customers in selecting appropriate grooming products based on individual pet needs.
- Maintained cleanliness and organization of grooming stations to ensure a safe working environment.
- Collaborated with team members to streamline grooming processes and improve service efficiency.
- Educated pet owners on proper grooming techniques and product usage for at-home care.
- Implemented new inventory management practices to optimize stock levels of grooming supplies.
- Participated in ongoing training sessions to stay updated on industry trends and best practices.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
Seasonal Worker
Kohl's
Walker, MI
12.2018 - 01.2019
- Assisted in maintaining store organization and cleanliness to enhance customer experience.
- Collaborated with team members to efficiently manage inventory restocking and product displays.
- Utilized point-of-sale systems for processing transactions and handling customer inquiries accurately.
- Supported seasonal promotions by setting up visual merchandising displays to attract customers.
- Monitored stock levels and reported discrepancies to ensure consistent product availability.
- Implemented workflow improvements that reduced checkout times during peak shopping hours.
- Provided exceptional customer service by addressing concerns promptly and resolving issues efficiently.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
Education
Vocational - Certified Medication Aide
Uncharted Territory Solutions
Houston, TX04-2026
GED -
General Educational Development
San Marcos, TX01-2023
Vocational - Certified Nursing Assistant
Uncharted Territory Solutions
Houston, TX07-2024
Skills
- Reliability and punctuality
- Compassion and empathy
- Cultural Appreciation
- Reliable team player
- Basic life support
- HIPAA compliance
- Recording vital signs
- Patient-focused care
- Adaptable
- Responding to emergencies
- Medical terminology
- Seasonal Worker
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medication Aide
- BLS
Timeline
Administrative Assistant / Admissions Assistant
Falcon Point Post-Acute
12.2025 - 05.2026
Rehabilitation Technician
Falcon Point Post-Acute
10.2025 - 12.2025
Patient Care Technician/ Patient Care Assistant
Pam Health Hospitals
01.2025 - 05.2025
Travel Certified Nursing Assistant
Shiftkey, Clipboard, Nursa
11.2024 - Current
Certified Nursing Assistant
Park Manor Of Cyfair
09.2024 - 05.2026
Front Of The House Team Member
Chick-fil-A
02.2024 - 06.2024
Junior Stylist
Petco
10.2023 - 01.2024
Seasonal Worker
Kohl's
12.2018 - 01.2019
Vocational - Certified Medication Aide
Uncharted Territory Solutions
GED -
General Educational Development
Vocational - Certified Nursing Assistant
Uncharted Territory Solutions