Joycelyn Pulido
Hitchcock,USA
Summary
Achieved high levels of customer satisfaction over 10+ years by leveraging extensive retail and e-commerce experience. Contributed to impactful leadership initiatives that enhanced organizational performance and client relations.
Overview
12
12
years of professional experience
Work History
Gift Associate
Buc-ee's
2025.10 - Current
- Performed daily opening/closing procedures for the gift shop including cash register reconciliation, inventory counts, and securing premises
- Conducted regular inventory audits to identify discrepancies between physical stock levels and recorded quantities; implemented corrective measures as needed
- Collaborated with team members to organize seasonal promotions and sales events, resulting in increased revenue
- Managed gift shop displays to ensure products were attractively presented and well-stocked at all times
- Provided exceptional customer service to gift shop patrons, ensuring a positive shopping experience
- Processed cash, credit card, and mobile payments accurately and efficiently using the point-of-sale system
E-Commerce Customer Service Specialist
HEB
2019.01 - 2024.05
- Uses a digital tool to select items necessary to complete order, pack and put away customer orders in staging area, retrieve orders for Customers, review customer orders, and communicate changes and adjust orders
- Communicates with Manager or Store Leadership on any issues or concerns as they arise
- Supervises, coaches, develops, and trains eCommerce team; supervises Partners in absence of Dept Manager
- Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
Shelf Edge Specialist
HEB
2017.01 - 2018.01
- Ensures compliance with Store Inventory Management (SIM) and plan-o-gram (POG) SOPs
- Conducts perpetual audits
- Investigates inventory issues
- Prints / replenishes / corrects coupons; creates letters of corrections
- Assigns a product shelf assignment (PSA) to all plan-o-gram items and displays
- Audits to ensure all plan-o-grams are properly set and current
- Conducts shelf edge sanitation
- Ensures ad, price, and item sign accuracy
- Hangs coupons for total store; pulls expired coupons
- Processes tags host batch; executes price changes
- Ensures accountability for ad racks and scale checks
Business Center Representative
HEB
2016.01 - 2017.01
- Provided superior customer service with etiquette and a positive attitude
- Answer phone calls appropriately; handled customer concerns and complaints
- Researched discrepancies; assists with Customer inquiries
- Uses knowledge and suggestive selling techniques to build department / Store sales
- Facilitate all Business Center services
- Applied knowledge of all requirements, policies, and procedures related to MSB and other financial services
- Complies with H-E-B security / confidentiality guidelines
- Conducted transactions on the H-E-B POS System
- Handled large sums of cash; conducts, processes, reconciles transactions in compliance with policies and procedures
- Applied understanding of H-E-B Refund Policy; processes returns; issues rain checks, as applicable
- Applied understanding and urgency of recall processes
Checker
HEB
2014.01 - 2016.01
- Provide superior customer service; looks for ways to go above and beyond what our Customers expect
- Answer product-related questions for customers, and offers additional or alternative products and services
- Processes customer transactions of goods and services
- Collects cash, check, or charge payment from customer and makes change for cash transactions
- Uses electronic scanner to record prices
- Weighs items, bags merchandise, and redeems food stamps and promotional coupons
- Monitors and manages potential front-end shrink
- Performs Customer Service Assistant duties frequently
Education
High school diploma -
Brookside Christian Academy
Brookside Village, TX05.2009
Skills
- Microsoft Office
- Microsoft Outlook
- Microsoft Teams
- Administrative experience
- Product knowledge expertise
- POS system operation
- Customer engagement
- Store maintenance
- Teamwork and collaboration
- Strong communication and interpersonal skills
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
- Financial Services
- Organizational skills
- Data entry
- Planograms
- E-commerce experience
- Conflict management
Languages
Spanish
Limited Working
Timeline
Gift Associate
Buc-ee's
2025.10 - Current
E-Commerce Customer Service Specialist
HEB
2019.01 - 2024.05
Shelf Edge Specialist
HEB
2017.01 - 2018.01
Business Center Representative
HEB
2016.01 - 2017.01
Checker
HEB
2014.01 - 2016.01
High school diploma -
Brookside Christian Academy