Joycelyn Torres
Houston,TX
Summary
Dedicated skilled professional in HIPAA compliance and bilingual communication, I excel in fostering loyalty and improving productivity. My expertise includes medical terminology and empathetic understanding, ensuring high-quality patient care and efficient team dynamics.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
GM/HBC Clerk
Fiesta Mart LLC
01.2023 - 06.2024
- Fostered a positive work environment to improve team morale and productivity levels.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisted in training new hires on store procedures, resulting in a more cohesive team dynamic within the department.
Store Cashier
Fiesta Mart LLC
08.2022 - 01.2023
- Aided in inventory management by restocking shelves and conducting routine audits of merchandise levels.
- Resolved customer complaints professionally, ensuring their needs were met and fostering loyalty.
- Achieved excellent attendance record, consistently arriving on time for scheduled shifts ready to fulfill responsibilities.
- Performed cash, card, and check transactions to complete customer purchases.
Education
CCMA - Medical Assistant
Pima Medical Institute
11125 Equity Drive, Suite 100 Houston , TX 7704103-2025
High School Diploma -
Cypress Ridge High School
7900 N Eldridge Pkwy, Houston, TX 7704105-2022
Skills
- Medical terminology
- HIPAA Compliance Expertise
- OSHA compliance Knowledge
- Fluent in Spanish and English
- Empathetic Understanding
- Vital sign monitoring
- CPR Training and Certification
- Certified in Basic Life Support
- Phlebotomy
- First aid
- Patient flow management
- Specimens collection and processing
- Procedure assistance
- Patient documentation
- Patient education
- Medical billing and coding
- Professional Telephone Communication
- Suture removal
Certification
- CCMA - Certified Clinical Medical Assistant
- Basic Life Support (BLS) - American Heart Association
- Cardiopulmonary Resuscitation (CPR) - American Heart Association
- Health Insurance Portability Accountability Act (HIPAA)
- Occupational Safety and Health Administration (OSHA)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
GM/HBC Clerk
Fiesta Mart LLC
01.2023 - 06.2024
Store Cashier
Fiesta Mart LLC
08.2022 - 01.2023
CCMA - Medical Assistant
Pima Medical Institute
High School Diploma -
Cypress Ridge High School
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