Joycelyn Triggs
3728 Hawlet St,TX
Summary
Dedicated and results-driven Customer Service Representative with 10 plus years of experience providing exceptional support in fast-paced environments. Skilled in resolving customer concerns, managing high call/chat volumes, and delivering top-quality service with empathy end efficiency. Adept at remote communication tools and CRM software, maintaining strong performance metrics while supporting team goals.
Overview
13
13
years of professional experience
Work History
Cleaner
Self Employed Services
Fort Worth, TX
10.2020 - Current
- Maintained cleanliness and hygiene standards across various residential and commercial properties.
- Utilized appropriate cleaning tools and products to ensure effective sanitation.
- Developed efficient cleaning schedules tailored to client needs and property requirements.
- Trained new clients on proper maintenance techniques for long-term cleanliness.
- Implemented eco-friendly practices to enhance sustainability in cleaning processes.
- Adapted quickly to changing client preferences and specific cleaning requests.
- Enhanced customer satisfaction through attentive service and prompt communication regarding needs.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Customer Service Representative
Walmart
Arlington, TX
08.2017 - 04.2018
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Assisted customers with product selection, ensuring a positive shopping experience.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Maintained knowledge of store promotions and policies to inform customers effectively.
- Collaborated with team members to manage stock levels and optimize product displays.
- Trained new employees on customer service protocols and operational procedures.
Sales Agent
Ward Agency
Charleston, SC
06.2021 - 04.2023
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Executed daily sales strategies to meet and exceed targets consistently.
- Assisted clients in selecting appropriate insurance products tailored to their needs.
- Analyzed market trends to identify opportunities for new business development.
Outbound Sales Representative
Insurance Community Center
Waxahachie, TX
01.2018 - 04.2020
- Conducted outbound calls to prospective clients, promoting insurance products and services.
- Built rapport with potential customers, addressing inquiries and providing tailored solutions.
- Maintained accurate records of customer interactions in CRM systems for follow-up purposes.
- Identified customer needs through effective questioning techniques to recommend suitable policies.
- Tracked sales metrics, adjusting approaches based on performance analysis and feedback.
- Provided exceptional customer service, ensuring satisfaction throughout the sales process.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Participated in training sessions to enhance product knowledge and sales techniques effectively.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
Team Leader
Braums
Arlington, TX
03.2013 - 09.2017
- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
- Trained and mentored team members on best practices for customer service and product handling.
- Implemented process improvements that enhanced team productivity and reduced operational delays.
- Managed inventory levels, ensuring timely restocking of products to meet customer demand.
- Conducted regular performance evaluations, providing constructive feedback to enhance team effectiveness.
- Developed and maintained strong relationships with vendors to optimize supply chain processes.
- Coordinated staff schedules to align with peak business hours, improving service delivery efficiency.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Ensured compliance with health and safety regulations during food preparation and storage activities.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Baking And Pastry
Tarrant County College
Fort Worth, TX04.2026
Skills
- Customer Service & Support
- Conflict Resolution
- Phone, Chat & Email Handling
- CRM Tools (Zendesk, Salesforce, etc)
- Ordering processing & Data entry
- Time Management & Organization
- Remote Productivity Tools
- Multitasking & Prioritization
Additional Information
- Comfortable working across time zones and remote environments
- Reliable home office setup: high-speed internet, noise-canceling headset, and secure workspace
Timeline
Sales Agent
Ward Agency
06.2021 - 04.2023
Cleaner
Self Employed Services
10.2020 - Current
Outbound Sales Representative
Insurance Community Center
01.2018 - 04.2020
Customer Service Representative
Walmart
08.2017 - 04.2018
Team Leader
Braums
03.2013 - 09.2017
Baking And Pastry
Tarrant County College