Joyeeta Barua

Alexandria,United States

Summary

Information Technology student at George Mason University with a concentration in Cybersecurity, expected to graduate in December 2026. Currently working as a Tier 1 IT Technician at Rockhill Cyber with experience in technical support, system monitoring, and troubleshooting. Skilled in programming, problem-solving, and supporting secure IT systems.

Overview

years of professional experience

Work History

Tier 1 IT Technician

Rockhill Cyber

Stafford, Virginia

01.2026 - Current

Provide Tier 1 technical support by troubleshooting hardware, software, and network issues.
Monitor endpoints and security alerts using cybersecurity and system monitoring tools.
Assist with vulnerability scanning, patch management, and system updates to maintain security compliance.
Documented technical issues and solutions in ticketing systems, enhancing incident tracking and resolution.
Supported IT operations by maintaining system performance and aiding in security incident investigations, contributing to overall system integrity.

Pharmacy Technician

Walmart Pharmacy

Alexandria, Virginia

03.2023 - Current

Process prescription orders and ensure accurate entry of patient and medication data into pharmacy information systems.
Assist pharmacists in preparing and dispensing medications while maintaining strict attention to detail.
Managed medication inventory, verified stock levels, and supported ordering and restocking to maintain optimal supply.
Collaborated with pharmacy staff to streamline workflow and ensure timely prescription processing.
Maintain and update patient records while ensuring compliance with healthcare privacy and safety regulations.
Provided customer service by answering patient questions, resolving issues, and coordinating prescription pickups to enhance patient satisfaction.

Education

Bachelor of Science - Information Technology

George Mason University

Fairfax, VA

03-2026

Skills

Programming Languages:
Java, Python, JavaScript, SQL, HTML

Cybersecurity & IT Tools:
Endpoint Monitoring, Vulnerability Scanning, Patch Management, System Troubleshooting, Ticketing Systems

Software & Development Tools:
PyCharm, Adobe Dreamweaver, Adobe Photoshop, Adobe Animate, AutoCAD

Other Technical Tools:
MATLAB

Languages:
English, Bengali, Hindi, Urdu

Timeline