JOYELL JOHNSON MARKS
McKinney,TX
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in inventory management and customer relations. Skilled in training and mentoring teams, I implemented strategic merchandising initiatives that boosted sales performance. My strong problem-solving abilities and leadership fostered a collaborative environment, enhancing overall operational efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
Dollar General Store
06.2025 - Current
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and developed team members, promoting a collaborative work environment.
- Managed inventory levels, conducting regular audits to minimize loss and ensure stock availability.
- Implemented merchandising strategies to enhance product visibility and drive sales growth.
- Resolved customer inquiries and complaints with effective communication and problem-solving skills.
- Analyzed sales data to identify trends, informing strategic decisions for promotional activities.
- Coordinated staff schedules to optimize coverage during peak business hours, improving service efficiency.
- Maintained store appearance by overseeing cleanliness and organization of merchandise displays.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Lead Manager
Big Lots
12.2023 - 03.2025
- Led team to optimize inventory management processes, enhancing stock accuracy and availability.
- Developed training programs for new staff, fostering skills in customer service and operational efficiency.
- Implemented strategic merchandising initiatives to increase sales performance across multiple store locations.
- Analyzed sales trends and customer feedback to drive product assortment decisions and improve satisfaction.
- Coordinated cross-functional teams to streamline supply chain operations, reducing lead times significantly.
- Oversaw daily operations, ensuring compliance with company policies and safety regulations throughout stores.
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Managed multiple high-priority projects simultaneously, ensuring timely completion of each without compromising quality.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Mentored junior employees, fostering a positive learning environment that promoted personal growth and skill development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Licensed In-Home Daycare Provider
MARKEDWITHJOY DAYCARE
09.2017 - 06.2020
- Developed and implemented age-appropriate educational activities to foster child development.
- Ensured a safe and nurturing environment through regular safety checks and compliance with health regulations.
- Facilitated effective communication with parents regarding children's progress and daily activities.
- Managed daily schedules, including meal preparation, nap times, and play sessions for optimal routine.
- Mentored new staff on childcare best practices and operational procedures to enhance service quality.
- Collaborated with parents to create individualized care plans tailored to each child's needs and preferences.
- Enhanced learning experiences by integrating interactive play materials that promote cognitive skills development.
- Monitored children's behavior, providing guidance and support to foster positive social interactions among peers.
- Conducted regular assessments of each child''s progress, adjusting care plans accordingly to optimize growth and development outcomes.
- Supported early literacy development with engaging storytime sessions and interactive reading exercises.
- Implemented innovative behavior management techniques that fostered positive relationships between children within the daycare setting .
- Enhanced cognitive development by introducing problem-solving games and puzzles tailored to each child''s skill level .
- Facilitated nap time routines to ensure proper rest for all children during the day while maintaining a calm environment.
- Encouraged creativity through art projects using various mediums like paint, clay, and recycled materials .
- Assisted children with homework assignments, providing guidance and support as needed.
- Organized nutritious meals and snacks according to dietary requirements, supporting healthy eating habits for all children.
- Managed administrative tasks including record-keeping, billing, scheduling, and reporting to maintain an efficient daycare operation.
- Maintained accurate records of children''s daily activities, observations, and developmental progress to share with parents during regular parent-teacher conferences.
- Maintained a safe and nurturing environment by adhering to health and safety guidelines, ensuring the well-being of each child.
- Increased parent satisfaction through regular communication about their children''s progress, needs, and daily activities.
- Provided ongoing support for families through parent education workshops on topics such as nutrition, discipline strategies, and sleep training techniques .
- Assisted in potty training and toilet hygiene.
- Logged information regarding naps, feedings, and any medications administered.
- Developed lessons and activities to promote children's physical and emotional development.
- Read stories, sang songs and facilitated creative play.
Education
High School Diploma -
MILWAUKEE TRADE AND TECH HIGH SCHOOL
Milwaukee, WI05-1995
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Store displays
- Policies and procedures
- Staff supervision
- Staff management
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Operations
- Order management
- Team development
- Payroll management
- Customer response
- Loss prevention
- Bank deposit procedures
- Accurate money handling
- Bank and safe deposits
- Operational efficiency
- Loss prevention procedures
- Retail merchandise quality standards
- Strategic planning
- Performance reviews
- Sales analysis
- Pricing strategies
- Vendor management
- Special events
- Hourly shift management
- Security system monitoring
- Verbal and written communication
- Employee terminations
- Operations oversight
Timeline
Store Manager
Dollar General Store
06.2025 - Current
Lead Manager
Big Lots
12.2023 - 03.2025
Licensed In-Home Daycare Provider
MARKEDWITHJOY DAYCARE
09.2017 - 06.2020
High School Diploma -
MILWAUKEE TRADE AND TECH HIGH SCHOOL