JOY Grace REYES
Banning,CA
Summary
Dynamic House Manager with a proven track record at Heartland Manor, excelling in staff scheduling and training program development. Enhanced operational efficiency and compliance with health regulations, fostering a safe and supportive environment. Strong communicator and team leader, dedicated to improving guest satisfaction and quality service.
Overview
16
16
years of professional experience
Work History
House Manager
Heartland Manor
Banning, CA
11.2015 - 08.2024
- Coordinated daily operations to ensure efficient management of household tasks.
- Managed scheduling and logistics for staff and resident activities.
- Developed and implemented training protocols for new staff members.
- Maintained compliance with health and safety regulations in household operations.
House Manager/caregiver
Sierra Pine Guest Home
Riverside, CA
01.2009 - 02.2015
- Managed daily operations, ensuring smooth functioning of guest services.
- Coordinated staff schedules to optimize coverage and enhance service quality.
- Oversaw inventory management, maintaining adequate supplies for efficient operations.
- Implemented training programs for new staff, promoting adherence to operational protocols.
Dietician Aide
Convalescent Hospital
Riverside, CA
11.2008 - 07.2009
- Assessed patient nutritional needs and developed personalized diet plans.
- Collaborated with healthcare teams to ensure dietary compliance and patient satisfaction.
- Educated patients on nutrition-related topics, enhancing overall health awareness.
- Monitored and evaluated dietary progress, adjusting plans as necessary for optimal outcomes.
Education
High School Diploma - Medical Technology
Timeline
House Manager - Heartland Manor
11.2015 - 08.2024
House Manager/caregiver - Sierra Pine Guest Home
01.2009 - 02.2015
Dietician Aide - Convalescent Hospital
11.2008 - 07.2009
Saint Louis University - High School Diploma, Medical Technology
Skills
Household management
Staff scheduling
Training program development
Compliance monitoring
Inventory management
Health and safety regulations
Nutritional assessment
Patient education
Dietary planning
Operational efficiency
Event planning
Team leadership
Conflict resolution
Quality assurance
Budget management
Process documentation
Communication skills
Performance evaluation
Preventive Maintenance
Employee scheduling
Crisis intervention
Staff training
Appointment coordination
Safety management
Menu planning
First aid training
Quality service
Activity supervision
Behavior modeling
Activities scheduling
Grocery shopping
Transportation arrangements
Cleaning proficiency
Facility oversight
Maintenance coordination
Emergency response
Guest relations
Elderly assistance
Language fluency
Facility inspections
Home assessment
Decision-making
Clear communication
Problem-solving
Policy enforcement
Process monitoring
Employee work scheduling
Customer service
Supply management
Stock inventory management
Employee training and development
Personnel problem management
Safety protocols
Performance assessment
Complaints handling
Facility inspection
Complaint investigation
Procedure implementation