Joi Hawkins
Dallas
Summary
Dedicated graduate focused on acquiring expertise in criminal justice and enhancing team dynamics. Proven success in managing projects and improving processes, leading to significant cost reductions. Capable of working autonomously or as part of a team, consistently delivering high-quality results. Proficient in data analysis, leveraging insights to drive operational improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Exxon Mobil
Dallas, Texas
06.2025 - Current
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Mitigated security risks by conducting thorough bag checks and screening processes for all entrants.
- Strengthened building security by monitoring CCTV systems and promptly reporting suspicious activities.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Collaborated with facilities management for timely resolution of reported maintenance issues or safety hazards.
Security Officer
Trane Technologies
Tyler, TX
05.2023 - 06.2025
- Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained safe environment for employees and visitors through ongoing risk assessments and threat analyses.
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Assisted in reducing security risks by conducting thorough bag checks and screening processes for all entrants.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Greeted guests professionally and courteously, fostering a welcoming atmosphere while prioritizing safety.
- Collaborated with facilities management for timely resolution of reported maintenance issues or safety hazards.
Security Receptionist
Trane Technologies
Tyler, TX
05.2023 - 06.2025
- Delivered exceptional customer service by addressing inquiries and directing visitors to appropriate departments or personnel.
- Executed receptionist duties, including answering phone calls and emails, scheduling appointments, and managing facility calendars to ensure smooth operations.
- Fostered positive work culture among reception staff through teamwork and clear communication.
Customer Service Associate Cashier
Kohls Department Store
Tyler, TX
10.2023 - 02.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance their shopping experience.
- Promoted special offers, rewards programs, and additional products or services, contributing to store's sales goals.
- Built rapport with regular customers through friendly interactions and personalized service, fostering customer loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
Deli Team Lead
HEB Grocery Store
Houston, Texas
11.2022 - 06.2023
- Supervised deli staff to optimize workflow and enhance service quality.
- Trained new team members on food safety and product handling procedures.
- Managed inventory levels to ensure product availability and reduce waste.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Ensured compliance with health regulations during food preparation and display processes.
- Implemented merchandising strategies to improve product visibility and attract customer interest.
- Resolved customer complaints promptly while maintaining a positive shopping experience.
Social Work Intern
TSU S.H.A.P.E Initiative
Houston, Texas
08.2022 - 01.2023
- Facilitated client access to vital community resources and support services, improving clients' overall well-being.
- Assisted social worker with case management and client support services, ensuring clients received timely and effective assistance.
- Collaborated with team members to create effective service plans for clients.
- Educated clients on beneficial community resources and services.
- Supported outreach initiatives that increased community awareness of existing services, enhancing client engagement.
- Participated in training sessions to enhance social work skills and expertise.
- Managed digital files, ensuring organization and accessibility for team members.
- Performed accurate data entry of client information within established time limits.
Customer Service Call Center Agent
Entrata
Houston, TX
08.2021 - 02.2022
- Achieved high first-call resolution rates by providing accurate information and solutions to customers' concerns.
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Communicated effectively in writing and verbally to address customer inquiries and concerns.
- Built strong rapport with customers by addressing their needs and fostering positive service experiences.
- Assisted in training new hires on company policies, systems, and call handling procedures to ensure seamless integration into the team.
- Managed resident inquiries and resolved issues promptly.
- Responded to incoming calls regarding unit availability, pricing information, and other inquiries.
Insurance Agent Assistant
Farmers Insurance Agency
Janesville, Wisconsin
06.2017 - 08.2018
- Maintained organized filing systems, ensuring easy access to documents and efficient retrieval.
- Maintained organized records of client interactions and policy updates systematically.
- Maintained accurate documentation of customer information according to company policy.
- Streamlined filing processes for documents and records, enhancing organization and accessibility.
- Performed data entry tasks related to customer accounts and transactions.
- Created positive first impressions for clients and guests through friendly interactions.
- Facilitated efficient communication by sorting and distributing mail to team members.
Education
Bachelor of Science - Criminal Justice/Sociology
Texas Southern University
Houston, TX06-2023
High School Diploma -
Early College High School
Tyler, TX06-2020
Bachelor of Arts - Criminal Justice
Tyler Junior College
Tyler, TX05-2020
Skills
- Security Guard License
- General security
- Incident Reporting
- Patrol operations
- Records Maintenance
- Database Management
- Database management
- Data entry
- Microsoft Excel
- Record keeping
- Client Advocacy
- Contract review
- Social Services
Certification
- CPR/AED Certification
- First Aid Certification
- Security Officer Certification (SOC) - National Association of Safety Professionals
Accomplishments
• Honor Roll 2020-2023
• Dean's List 2020-2023
• 3.6 GPA cum laude graduate
• 3.5 GPA cum laude graduate
• Dean's List 2020-2023
• 3.6 GPA cum laude graduate
• 3.5 GPA cum laude graduate
Languages
Spanish
Limited
Timeline
Security Officer
Exxon Mobil
06.2025 - Current
Customer Service Associate Cashier
Kohls Department Store
10.2023 - 02.2024
Security Officer
Trane Technologies
05.2023 - 06.2025
Security Receptionist
Trane Technologies
05.2023 - 06.2025
Deli Team Lead
HEB Grocery Store
11.2022 - 06.2023
Social Work Intern
TSU S.H.A.P.E Initiative
08.2022 - 01.2023
Customer Service Call Center Agent
Entrata
08.2021 - 02.2022
Insurance Agent Assistant
Farmers Insurance Agency
06.2017 - 08.2018
Bachelor of Science - Criminal Justice/Sociology
Texas Southern University
High School Diploma -
Early College High School
Bachelor of Arts - Criminal Justice
Tyler Junior College