Joyi Chen
Katy,Texas
Summary
A multifaceted business professional with over 15 years of experience in retail inventory management, client servicing, and real estate. Proven track record of 30% driving sales growth through strategic inventory analysis and market forecasting. Strong ability to connect with clients, identifying their goals, and guiding them toward housing upgrades and long-term financial success. Reliable in managing client’s assets with highest standard of ethics, providing full assurance and a stress-free environment, allowing them to have more leisure time outside of work. Ability to analyze property traits and implement strategic modifications to sell homes faster and at above market price.
Overview
16
16
years of professional experience
Work History
Inventory Manager
Vitativ (Skin Care & Cosmetic)
02.2024 - 10.2024
- Entered inventory data and assigned unique numeric codes to optimize product tracking and categorization.
- Performed monthly physical inventory audits and reconciled daily sales data using accounting spreadsheets to ensure accuracy and consistency.
- Reviewed company sales performance and market trends to identify consumer demand patterns. Strategically placed inventory orders with vendors to ensure optimal stock levels and support sales growth.
- Developed and implemented action plans to boost monthly and seasonal sales, resulting in measurable 30% sales improvements
Real Estate Client Servicing Agent
REMAX
07.2014 - 06.2025
- Conduct market research and analyze home buying and selling prices and terms to support client decisions
- Explain, advise, and guide clients through the entire buying and selling process, efficiently handle all real estate paperwork, and ensure a worry-free, stress-free transaction experience.
- Managing client’s rental properties with a focus on long term value and tenant satisfaction. Prepared new contracts, conducted tenant validation, and coordinated home repairs and maintenance.
Mortgage Loan Servicing Agent
METRO FINANCIAL GROUP
03.2003 - 06.2007
- Validated loan applicants, assess their financial profiles and recommended loan products that enhance their financial well-being.
- Facilitated communication between clients and financial institutions to resolve servicing issues.
- Implemented quality assurance measures to maintain high standards in loan servicing operations.
- Enhanced customer satisfaction by providing timely, accurate, and comprehensive responses to inquiries regarding their loans.
Loan Processor
LUISKI INVESTMENT
01.2002 - 02.2003
- Entered applicant’s data, validated and verified loan application with Automated loan Underwriting System (AUS).
- Calculated borrower’s income and analyze income structure by determine debt-to-income (DTI) ratio using verified liabilities.
- Processed loans using industry-standard software, ensuring accuracy and efficiency in data entry.
Education
Bachelor - Business Finance
California State University of Fullerton
01.2002
Skills
- Efficient and effective problem solver with strong organizational skills
- Highly responsible and results-oriented, ensuring full completion and client satisfaction
- Vibrant, warm personality that fosters harmonious workplace relationships
- Great communicator with easy going attitude, able to bridge the perspectives
- Recordkeeping proficiency
- Computer Skills: Microsoft Office, Power Point, Calyx Point
Timeline
Inventory Manager
Vitativ (Skin Care & Cosmetic)
02.2024 - 10.2024
Real Estate Client Servicing Agent
REMAX
07.2014 - 06.2025
Mortgage Loan Servicing Agent
METRO FINANCIAL GROUP
03.2003 - 06.2007
Loan Processor
LUISKI INVESTMENT
01.2002 - 02.2003
Bachelor - Business Finance
California State University of Fullerton