Joyia Evero
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Chat Support Specialist
Uhaul Moving And Storage
07.2022 - Current
- Make outbound calls for verification of alternate contacts.
- Trained new chat support specialists, fostering a supportive work environment that encouraged growth and development.
- Demonstrated flexibility and adaptability by successfully managing multiple chat support tools simultaneously as required based on shifting business needs during peaks or lulls throughout each workday consistently
- Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
- Review telephone, mail, and internet procedures for each communication received and respond a reply to each assigned
Claims Representative
Nelnet
11.2021 - 12.2023
- Analyzed and addressed escalated claims to resolve issues quickly.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
Customer Service Representative
The Good Guys Wholesale Firearms
09.2020 - 10.2021
- Kept accurate and current customer account data with manual form processing and digital information updates
- Educated customers about promotions to increase sales
- In charge of day-to-day operations and equipment maintenance in the [Type] department
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Education
High School Diploma -
Clark High School
Las Vegas, NV2021
Skills
- Typing Speed 65WPM
- Great Mathematical Skills
- Prospecting Clients
- Constructive Feedback
- Policy Knowledge
- Documentation Research
- Reminder Calls
- Customer Service
Timeline
Chat Support Specialist
Uhaul Moving And Storage
07.2022 - Current
Claims Representative
Nelnet
11.2021 - 12.2023
Customer Service Representative
The Good Guys Wholesale Firearms
09.2020 - 10.2021
High School Diploma -
Clark High School
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