Joyia Evero
Las Vegas,NV
Summary
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
Work History
Security Officer Supervisor
Allied Universal Security Services
Las Vegas
07.2025 - Current
- Supervised security team to ensure compliance with safety protocols and procedures.
- Conducted regular training sessions to enhance staff performance and operational efficiency.
- Developed incident response plans to effectively manage emergency situations on-site.
- Implemented access control systems to safeguard premises and monitor visitor activities.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
Customer and Dispatching Service Representative
Uhaul Moving And Storage
Las Vegas, NV
07.2022 - 11.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Claims Representative
Nelnet
Remote
11.2020 - 12.2023
- Analyzed and addressed escalated claims to resolve issues quickly.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Education
High School Diploma -
Clark High School
Las Vegas, NV2021
Skills
Typing Speed 85WPM
Great Mathematical Skills
Prospecting Clients
Policy Knowledge
Critical thinking
Call center experience
Complaint handling
Conflict resolution
Customer Service
Timeline
Security Officer Supervisor
Allied Universal Security Services
07.2025 - Current
Customer and Dispatching Service Representative
Uhaul Moving And Storage
07.2022 - 11.2025
Claims Representative
Nelnet
11.2020 - 12.2023
High School Diploma -
Clark High School