Joyia Evero
Las Vegas
Summary
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
07.2022 - Current
- Make outbound calls for verification of alternate contacts.
- Trained new chat support specialists, fostering a supportive work environment that encouraged growth and development.
- Demonstrated flexibility and adaptability by successfully managing multiple chat support tools simultaneously as required based on shifting business needs during peaks or lulls throughout each workday consistently
- Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
Claims Representative
Nelnet
11.2020 - 12.2023
- Analyzed and addressed escalated claims to resolve issues quickly.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
Security Officer
BEST Crowd Management
06.2021 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
High School Diploma -
Clark High School
2021
Skills
- Typing Speed 85WPM
- Great Mathematical Skills
- Prospecting Clients
- Policy Knowledge
- Patrol operations
- Customer Service
- Security guard license
- Incident reporting
Timeline
Customer Service Representative
Uhaul Moving And Storage
07.2022 - Current
Security Officer
BEST Crowd Management
06.2021 - 07.2023
Claims Representative
Nelnet
11.2020 - 12.2023
High School Diploma -
Clark High School
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