Joyjit Ghosh
Charlotte,North Carolina
Summary
Driven and self-motivated Infrastructure & Information Security professional having in-depth understanding and experience of ISMS, GRC, Enterprise Infrastructure, Network/Security Operations, Project/Process Management, IT Service Delivery, Transitions and, Talent Management etc. seeking suitable opportunity. Over twenty-five years of experience with a deep passion for and expertise in Cyber-security, Governance, Risk & Compliance, hands-on deployment, and support of Networking & Security technologies with devices like Session Border Devices, Firewalls, VPN, IDS and Routers/Switches, internetworking, deployment, and troubleshooting (Security, Routing & Switching), Network Operating Systems (Windows NT and W2K). Job functions and responsibilities have also included: Project Management, Systems/Network Engineering & Administration, Security, Compliance & Governance, Training, Documentation and Troubleshooting, Service Delivery Lead & Implementation Engineering Lead.
Overview
22
22
years of professional experience
1
1
Certification
Work History
DIRECTOR - GLOBAL INFORMATION SECURITY OPERATIONS
CONNX
07.2021 - Current
- Global Head for INFOSEC practice for the company, responsible for all locations/ and Data Centers spread across the Globe
- Overall responsible for maintaining and overseeing all aspects of Security Certifications and Framework
- Spearheading all Security Offerings and Services portfolio of ConnX
- Heading the SOC Operations and Incident Response
- Overall responsibility for Governance, Risk & Compliance, CERT, Audit & Compliance for the organization.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
ASSOCIATE DIRECTOR - GLOBAL HEAD OF OPERATIONS
CONNX
10.2019 - 06.2021
- Overall in-charge managing Operations for two major verticals of the organization; overseeing all the important functions like Problem Management, Incident Response, Change Management, Vendor Management, etc
- For Day 2 Operations and PMO functionality of the biggest Auto Parts company in the US with a team of 25 Engineers, 4 TLs and 2 Managers and 8 PMs supporting more than 5000+ stores, 10,000 SDWan Devices and 50,000+ phones
- Leading a team of 75 Operations Engineers for Day 2 support for MS TEAMS, Session Border Controllers, UCTM and Network Devices major US & European customers.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
IMPLEMENTATION & SKYPE FOR BUSINESS LEAD
CONNX
10.2018 - 10.2019
- Leading a team of 8 Engineers for Implementation engineering
- Responsible for deployments of all Networking devices and infrastructure supporting equipment including Routers, Switches, Firewalls, Session Border Controllers, and monitoring tools
- Supporting migration from legacy phones to Unified Communications for one of the biggest chains of Automotive spare part stores.
SKYPE FOR BUSINESS LEAD
CONNX
10.2017 - 10.2018
- Leading a Team of 7 Skype For Business Engineers to support Domestic & International Customers for North America
- Heading the Installation, Migration/ Operations/ Deployment for a State of US Government
- Overall in-charge of building Skype for Business environment & topologies for customers.
- Led cross-functional teams to successfully complete complex projects on time and within budget.
- Mentored junior staff members in their professional development pursuits while fostering a supportive learning environment.
Service Delivery Lead
CONNX
10.2016 - 10.2017
- Lead for Session Border Controller (SBC) as a Service offering for customers, managing daily operations including MACDs, Escalations and enhancements to the environment
- Leading a team of 4 SBC engineers and 8 NOC engineers for daily Operations and Day 2 monitoring & management.
INTERNETWORKING/SECURITY ENGINEER
CONNX
04.2010 - 10.2016
- Responsibilities include configuring, installing and troubleshooting voice and data network installations; integrating LANs/WANs; performing detailed site surveys; hands-on configuration, implementation and troubleshooting of Cisco networks; and providing security consulting and auditing.
INFORMATION SECURITY AUDITOR
HINDUSTAN UNILEVER
03.2009 - 01.2010
- Deputed as an AUDITOR for SOX compliance, auditing various phases of SAP / Non-SAP Applications & Infrastructure
- Responsibilities included analysis and updates of SOX checklists, key control testing, and developing compliance policies.
NETWORK & PROJECTS CONSULTANT
TOPGUN N/W TECHNOLOGIES
05.2008 - 03.2009
- Supervision of rollout of installations, configuration and upgrades of various network devices
- Maintaining Client Relationship and procuring new business for the company.
NETWORK/SECURITY ENGINEER
MERRILL LYNCH
10.2007 - 03.2008
- Deputed on contract for managing and maintaining networks spread over 10 countries and 50 sites
- Managing network devices and assisting internal/external users.
NETWORK & PROJECTS MANAGER
TOPGUN N/W TECHNOLOGIES
03.2003 - 09.2007
- Implementation of network devices, organizing diagrams & writing procedures for new device implementations
- Managing a team of 15 network engineers in the rollout of installations and configuration.
Education
Bachelor of Arts - Accounting
Calcutta University
05.1995
Skills
- Unified Communication Threat-Management
- SOAR & SIEM
- SD WAN, SASE, CASB, SWG
- SBC - Session Border Controllers
- Deployment, Configuration & Troubleshooting of Router, Switch, VPN, Firewall, IDS, Data Security Systems and Operations
- Network Management and Monitoring
- Skype For Business 2015
- Unified Communications
- Procurement Management
- Vendor Management
- Project Management
- Quality Planning
- Performance Evaluation
- Client/Customer Liaising
- Team Building & Management
- Escalations & Customer Satisfaction
- Performance Evaluation
- Client/Customer Liaising
- Team Building & Management
- Escalations & Customer Satisfaction
Certification
- CISSP - #106817
- Pursuing CCSK & AWS Certifications
- Certified Acme Packet Professional – Network Engineer (ACP-N)
- Cisco Certified Internetwork Expert(W) Security – CCIE(W)
- Cisco Certified Security Prof. (CCSP)
- Cisco Certified Network Associate (CCNA)
- RedHat Certified Engineer (RHCE)
- Microsoft Certified Systems Engineer (MCSE)
Timeline
DIRECTOR - GLOBAL INFORMATION SECURITY OPERATIONS
CONNX
07.2021 - Current
ASSOCIATE DIRECTOR - GLOBAL HEAD OF OPERATIONS
CONNX
10.2019 - 06.2021
IMPLEMENTATION & SKYPE FOR BUSINESS LEAD
CONNX
10.2018 - 10.2019
SKYPE FOR BUSINESS LEAD
CONNX
10.2017 - 10.2018
Service Delivery Lead
CONNX
10.2016 - 10.2017
INTERNETWORKING/SECURITY ENGINEER
CONNX
04.2010 - 10.2016
INFORMATION SECURITY AUDITOR
HINDUSTAN UNILEVER
03.2009 - 01.2010
NETWORK & PROJECTS CONSULTANT
TOPGUN N/W TECHNOLOGIES
05.2008 - 03.2009
NETWORK/SECURITY ENGINEER
MERRILL LYNCH
10.2007 - 03.2008
NETWORK & PROJECTS MANAGER
TOPGUN N/W TECHNOLOGIES
03.2003 - 09.2007
Bachelor of Arts - Accounting
Calcutta University
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