JOYLANE ROSA
Lancaster,PA
Summary
Detail-oriented professional with experience in parking enforcement, customer service, and warehouse operations. Enforced regulations, assisted customers, and efficiently managed order fulfillment and logistics. Bilingual in English and Spanish, with strong communication, organization, and time management skills. Thrives in fast-paced environments, demonstrating adaptability and effective teamwork.
Overview
1
1
Certification
10
10
years of professional experience
Work History
ENFORCEMENT OFFICER
Lancaster Park Authority
Lancaster, PA
10.2022 - Current
- Enforce parking regulations and issue citations in accordance with established policies, procedures, and applicable requirements.
- Patrol and monitor assigned areas to identify parking violations and ensure compliance with posted regulations, parking meter requirements, and payment procedures.
- Delivered professional, courteous, and informative customer service, enhancing public understanding of parking regulations.
- Respond to questions about parking regulations, parking meters, citations, payment options, and enforcement procedures.
- Explain regulations clearly and assist individuals with general parking-related concerns.
- Managed challenging customer interactions with calmness and respect by effectively resolving conflicts and improving customer satisfaction.
- Ensured accuracy in citation records and violation documentation, supporting compliance and accountability in enforcement efforts.
- Follow established enforcement procedures and maintain attention to detail when documenting violations.
- Work independently while managing assigned areas efficiently and maintaining consistent productivity.
- Represent the organization professionally when interacting with individuals from diverse backgrounds.
CUSTOMER SERVICE REPRESENTATIVE / CLEANING SERVICES
Clean Works
Lancaster, PA
02.2019 - 09.2022
- Delivered professional customer service to clients by telephone and in person.
- Answered incoming calls, addressed customer inquiries, and provided detailed information about cleaning services to enhance client understanding.
- Scheduled and coordinated appointments based on client needs, service requirements, and availability.
- Communicated effectively with English- and Spanish-speaking clients, clarifying requests and coordinating services to meet client needs.
- Maintained accurate appointment information and confirmed that clients received requested services.
- Used active listening, professionalism, and problem-solving skills to address customer needs and support customer satisfaction.
- Built positive client relationships through reliable service, clear communication, and respectful interactions.
- Handled multiple customer requests efficiently, ensuring organization, accuracy, and timely follow-up to enhance overall customer satisfaction.
WAREHOUSE ASSOCIATE
QVC Warehouse
Lancaster, PA
01.2017 - 01.2019
- Picked customer merchandise accurately according to order information and prepared items for packing and shipment.
- Packed customer orders while verifying product selection and order accuracy to ensure shipment readiness.
- Prepared packages for delivery by organizing merchandise and ensuring items were properly packed and labeled.
- Safely handled, lifted, and moved packages weighing more than 50 pounds while following workplace safety procedures.
- Remained on my feet and physically active for extended periods while maintaining productivity, accuracy, and attention to detail.
- Supported daily order fulfillment, production, and shipping requirements in a fast-paced warehouse environment.
- Handled merchandise to maintain product integrity and prevent damage during storage and shipment.
- Maintained an organized and clean work area under workplace standards.
- Collaborated with team members to enhance warehouse operations and ensure timely order processing.
- Adapted to changing priorities, procedures, and workload demands while maintaining a dependable work pace.
Education
High School Diploma -
Phoenix Academy
Lancaster, PA01-2015
Skills
- Parking enforcement
- Customer service
- Heavy lifting
- Pallet jacks
- Picking and packing
Certification
CPR Certification
PROFESSIONAL SUMMARY
- Bilingual in English and Spanish
ADDITIONAL QUALIFICATIONS
- Quick learner who adapts to new procedures, systems, and responsibilities
- Experienced in public-facing customer service and professional communication
- Comfortable working in physically demanding environments and standing for extended periods
- Able to safely handle packages weighing more than 50 pounds
- Able to work independently and collaboratively as part of a team
- Reliable, organized, professional, and detail-oriented
- Committed to workplace safety, accuracy, productivity, and quality service
Timeline
ENFORCEMENT OFFICER
Lancaster Park Authority
10.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE / CLEANING SERVICES
Clean Works
02.2019 - 09.2022
WAREHOUSE ASSOCIATE
QVC Warehouse
01.2017 - 01.2019
High School Diploma -
Phoenix Academy