Joylene Limer
National Debt Relief
Las Vegas,NV
16
years of professional experience
Hospitality-driven professional with a strong background in guest service environments. Adaptable, energetic, and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations through accuracy, efficiency, and attention to detail. Organized and dependable, successful at managing multiple priorities, meeting deadlines, and performing well under pressure. Collaborated closely with management through weekly team meetings to align goals, improve team communication, and enhance service performance. Willingness to take on added responsibilities to meet team objectives.
Work History
Debt Specialist
7 Months- Conducted consultative calls to assess consumer debt situations and recommend suitable relief program options.
- Reviewed financial hardship details to determine program eligibility and document accurate client profiles.
- Explained debt settlement process, fees, and timelines to build trust and support informed decisions.
- Resolved client concerns with clear communication, improving retention and maintaining service quality.
- Effectively managed high-stress situations involving distressed clients by exercising empathy, patience, and professionalism at all times.
- Achieved monthly performance targets consistently by employing proactive strategies in debt collection efforts.
Resort Sales Lead
2 Years 1 Month- Supervised daily operations of the reservations department, ensuring accuracy and efficiency in all booking processes.
- Worked alongside Group Reservations, Corporate Sales, and Reservation Coordinators to manage group blocks, and special rate agreements.
- Collaborated with Consortia accounts and travel agents to provide rate quotes, availability, and support for corporate and leisure clients.
- Resolved escalated guest concerns and complex billing inquiries with professionalism and prompt attention.
- Assisted reservation agents with complex guest questions and system procedures while ensuring all billing corrections were handled accurately.
- Coached and supported team members to deliver exceptional service and maintain departmental performance goals.
Front Desk Hotel Supervisor
1 Year 9 Months- Oversaw fast-paced front desk operations and ensured smooth guest experiences.
- Prepared weekly employee work schedules for team members.
- Welcomed guests, confirmed reservations, and managed check-in/check-out processes.
- Resolved service-related problems and documented actions in system.
- Trained new employees and demonstrated best practices for guest service.
Hotel Front Desk Agent
4 Years 8 Months- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and handled guest needs efficiently.
- Processed reservations, check-ins, and check-outs using internal software systems.
- Retrieved mail, packages, and documents for guests while maintaining accurate records.
- Confirmed guest information and payment methods to prevent fraud.
Preschool Administrator/Teacher
3 Years 1 Month- Maintained high-quality child care standards based on developmentally appropriate practices.
- Supervised childcare workers and oversaw facility compliance with state requirements.
- Monitored safety standards and coordinated inspection and certification procedures.
- Supported teachers and families by addressing student progress and behavioral concerns.
Preschool Teacher
3 Years 3 Months- Maintained structured classrooms by clearly outlining standards and expectations.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Tracked student progress and implemented individualized learning plans.
- Collaborated with teaching staff to improve educational outcomes.
Education
Current Student - Dental Hygiene
Skills
Operational Efficiency
Customer Inquiries
Issue Identification
Conflict Resolution
Inventory Management
Billing Resolution
Critical Thinking
Customer Service
Communication
Guest Escalations
Multi-Line Phone Systems
Nightly Audits
Timeline
Debt Specialist
National Debt Relief
04.2026 - CurrentRead More
Resort Sales Lead
The Cosmopolitan of Las Vegas
10.2023 - 11.2025Read More
Front Desk Hotel Supervisor
The Cannery Hotel and Casino
01.2022 - 10.2023Read More
Hotel Front Desk Agent
The Cannery Hotel and Casino
05.2017 - 01.2022Read More
Preschool Administrator/Teacher
Creative Kids Preschool
04.2014 - 05.2017Read More
Preschool Teacher
Kama'aina Kids
12.2010 - 03.2014Read More
College of Southern Nevada
Current Student from Dental Hygiene
Read More
Programs
- LMS
- Opera Cloud
- Amadeus
- Kronos
- Agilysis Stratton Warren
- Microsoft Office
- Adobe
- Ticketmaster
- Micros POS System
- Salesforce