Manuel Rosado

• Analyzed client financial situations to develop effective debt relief strategies.
• Guided clients through debt settlement processes, ensuring understanding and compliance.
• Documented client interactions and progress in company database for precise record-keeping.
• Conducted regular follow-ups with clients to track repayment plans and implement adjustments.
• Collaborated with team members to improve service delivery and operational efficiency.

Directed daily operations of sales and retention department, supervising 25-30 staff to enhance team effectiveness.

• Oversaw development and implementation of agent training programs, ensuring alignment with performance goals.
• Trained corporate retention staff during initial program rollout, leading to successful execution of strategies.
• Recognized as first retention manager in Tulsa, leading top-performing team industry-wide in 2017-2018.

• Installed communication equipment for residential and business customers, ensuring optimal functionality.
• Collaborated with team members to troubleshoot and resolve installation issues, enhancing overall installation quality.
• Conducted tests on completed installations to ensure compatibility with other devices, verifying operational readiness.
• Ensured compliance with safety standards throughout all installation procedures.
• Educated customers on equipment usage and service features, improving customer satisfaction during installation visits.