Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Khanh C. Tran

Khanh C. Tran

San Tan Valley,AZ

Summary

Challenging and rewarding position that utilizes my experience and expertise. Innovative professional with25+ years of progressive experience within the sales industry and with the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations. Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative, and self-motivated team player/builder. Outstanding communication, presentation, and sales skills. Strong ability in personnel interviewing, training, and motivating skills in organization and office procedures. Ability to achieve immediate and long-term goals to meet organizational goals.

Overview

20
20
years of professional experience

Work History

Certified Debt Specialist

Beyond Finance
08.2024 - Current
  • Certified debt specialists will engage prospective consumers who have requested information regarding debt consolidation options
  • Helping clients get started on the path towards financial freedom
  • Assess a client’s financial situation and provide a tailored debt consolidation option
  • Committed to providing impeccable service and helping our clients achieve their financial goals
  • Assess a customer’s financial situation and guide them toward the option that best resolves their challenges
  • Ensure all sales transactions adhere to compliance standards
  • Motivated individual with an entrepreneurial spirit
  • Success exceeds goals in a fast-paced, sales environment
  • Remote

Inside Sales Representative /DIA Airport Ramp Operator

United Parcel Service
04.2014 - 06.2024
  • Sales position responsible for retaining and growing UPS's Small Package business
  • Primary responsibilities include conducting sales calls to address customer needs, selling additional products and services, and following up on leads
  • In addition to building relationships with key decision makers and serving as a customer advocate, the ISR also researches the competitive environment and uses product knowledge to generate solutions that meet the customer's needs and business objectives
  • Pre-call duties include using automated sales tools to perform research into customers' businesses, as well as account information to develop appropriate selling and pricing strategies
  • The ISR also creates contacts, monitors contractual compliance, and answers customer questions
  • RESPONSIBILITIES AND DUTIES - Responds to and resolves customer inquiries, complaints, and issues - Coordinates opportunities and strategies with other team members - Maintains knowledge of UPS products and services to develop appropriate sales solutions - Reviews customer shipping practices to ensure contractual compliance - Determines customer discounts and writes new contracts - Educates customers on UPS's service channels to expedite problem resolution - Provides compelling value proposals to potential and existing customers
  • KNOWLEDGE AND SKILLS - Analyzes and evaluates financial data and trends to determine impact on customer and company objectives - Understands customer business models, operating structures, and strategic objectives, and offers logistic sales solutions - Solicits information from customers through a variety of questioning and probing techniques - Understands features and business applications of products, services, and customer-facing technology offerings, and solutions - Assesses, identifies, measures, and monitors customer's business needs, and aligns account strategies to maximize profitability and meet strategic goals - Conducts competitive analysis of competitor's offerings and strategies, and maintains awareness of competitive environment - Creates and develops effective strategies to manage accounts
  • Ramp Driver-Physical, fast paced position that involves continual lifting, lowering and sliding packages that typically weigh25 –35lbs
  • And may weigh up to70 lbs
  • Certified belt loader and tug driver
  • Manage logistics and all other assigned certified skilled tasks

Inside Sales

Camping World Holdings LLC
04.2016 - 08.2018
  • Camping World and Good Sam are the world's largest RV dealership and outdoor retailer
  • Position is responsible for providing exceptional telephone service to our valued customers
  • Utilize both outbound and inbound sales skills to engage, build rapport, create value sales presentation for new and renewal opportunities, and increase the membership base
  • Demonstrate strong problem solving skills to overcome prospect objections
  • Ensure member satisfaction and loyalty by building rapport and establishing long term member relationships
  • Build and manage a sustainable sales pipeline
  • Follow and work within an effective and concise sales process
  • Demonstrate the ability to meet quality assurance guidelines on each call
  • Performs other tasks as assigned

Travel Consultant – Customer Acquisition

Globus Family of Brands
04.2011 - 01.2014
  • Generating and increasing sales by identifying new customer travel opportunities and by building relationships with direct consumers through outbound calling and email communications as well as inbound call backs
  • Contribute to the development, maintenance, and utilization of Knowledge Base information to ensure written communication meets consistent quality standards
  • Developing business relationships and fostering a spirit of cooperation with GVI departments as needed to serve the needs of customers
  • Answering primarily customer inquiries by maintaining knowledge of ‘key differences’, promotional offers, marketing campaigns, product knowledge, and destination expertise
  • Handling special projects as assigned through detailed program knowledge and interpersonal skills

Inside Sales Representative

Dish Network
11.2008 - 12.2010
  • Demonstrate a good understanding of DISH Network's services and technology, evaluate consumer needs, and recommend the appropriate systems and programming packages
  • Responsible for maximizing inbound calls and selling television entertainment services, including HD, Sports, and Movie products offered by DISH Network

Senior Account Executive

HSBC N.A. Consumer Lending
09.2004 - 09.2008
  • Analyzes potential loan markets to develop prospects for loans
  • Solicits and negotiates conventional or government secured loans, unsecured loans, and auto loans, while expanding customer base through a variety of effective sales techniques
  • Interviews applicants and examines, evaluates, and authorizes or recommends approval of customer applications for lines or extension of lines of credit, commercial loans, real estate loans, consumer credit loans, or credit card accounts
  • Interviews applicants and requests specified information for loan application
  • Analyzes applicant financial status, credit, and property evaluation to determine feasibility of granting loan or submits application to underwriting for verification and recommendation
  • Corresponds with or interviews applicants or creditors to resolve questions regarding application information
  • Approves loan within specified limits or refers loan to Loan Committee for approval

Education

Business Finance

Colorado State University
Fort Collins, CO
05.1997

Skills

  • Credit reporting
  • Debt settlement
  • Loan servicing
  • Debt negotiation
  • Portfolio management
  • Legal compliance
  • Credit counseling
  • Debt restructuring
  • Financial planning
  • Debt management
  • Payment plan development

Accomplishments

  • Documented and resolved Issue which led to Results.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result by completing Task with accuracy and efficiency.

Languages

Vietnamese
Native or Bilingual

Timeline

Certified Debt Specialist

Beyond Finance
08.2024 - Current

Inside Sales

Camping World Holdings LLC
04.2016 - 08.2018

Inside Sales Representative /DIA Airport Ramp Operator

United Parcel Service
04.2014 - 06.2024

Travel Consultant – Customer Acquisition

Globus Family of Brands
04.2011 - 01.2014

Inside Sales Representative

Dish Network
11.2008 - 12.2010

Senior Account Executive

HSBC N.A. Consumer Lending
09.2004 - 09.2008

Business Finance

Colorado State University

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Khanh C. Tran