Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Kondelis

Houston

Summary

Experienced sales professional seeking challenging role in thriving and dynamic organization. Leveraging extensive personal and professional background to contribute to company growth and achieve mutual success. Committed to enhancing career trajectory while delivering exceptional results. Eager to join forward-thinking company that values innovation, teamwork, and customer satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Certified Debt Specialist

Beyond Finance
10.2024 - 04.2025
  • Managed a portfolio of clients, ensuring timely payments and maintaining excellent client relationships.
  • Established credibility as a trusted advisor by consistently delivering on promises, maintaining confidentiality, and demonstrating a deep understanding of clients'' financial challenges.
  • Utilized analytical skills to evaluate clients'' financial situations accurately, enabling tailor-made solutions for each individual case.
  • Effectively managed high-stress situations involving distressed clients by exercising empathy, patience, and professionalism at all times.

Travel Counselor

Vacations To Go
06.2005 - 02.2024
  • Handled inquiries from prospective clients via phone and internet.
  • Qualified leads while effectively overcoming objections to finalize sales process.
  • Deliver thorough service support throughout duration of travel arrangement.
  • Consistently surpassed sales and service targets.

Sales Team Manager

Vacations To Go
10.2013 - 01.2016
  • Trained team members to consistently surpass sales metrics.
  • Resolved booking issues to optimize outcomes for agent, client, and company.
  • Design and conduct training for agents and Customer Service Managers
  • Cultivated an environment of motivation and competitiveness to drive sales success.

Customer Service Manager

Vacations To Go
06.2008 - 04.2011
  • Coordinated regular instructional sessions for leaders and team members.
  • Oversee full spectrum of customer service activities, resolving travel-related issues during and after journeys.
  • Addressed client grievances to provide solutions.

Education

Bachelor of Arts - History

University of Houston Downtown
01.2011

Skills

  • Credit reporting
  • Debt settlement
  • Loan servicing
  • Debt negotiation
  • Credit counseling
  • Budgeting expertise
  • Debt management
  • Call center experience
  • Stress tolerance
  • Client relations
  • Complex Problem-solving

Accomplishments

Customer Service Awards

Exceeded sales targets

Recognized for high closing percentage

Recognized for high repeat business percentage

Certification

IAPDA Certified Debt Specialist

Timeline

Certified Debt Specialist

Beyond Finance
10.2024 - 04.2025

Sales Team Manager

Vacations To Go
10.2013 - 01.2016

Customer Service Manager

Vacations To Go
06.2008 - 04.2011

Travel Counselor

Vacations To Go
06.2005 - 02.2024

Bachelor of Arts - History

University of Houston Downtown

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Michael Kondelis