Joylynn Souza
Kapolei,HI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Proven expertise in conducting in-depth audits and devising successful improvement strategies. Methodically evaluated documents and systems and initiated corrections in compliance with established standards. Superb analytical and communications skills enabled optimum results.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Security Specialist
Kapolei Marketplace
Kapolei, HI
11.2020 - 02.2026
- Executed routine security checks, recommending necessary improvements based on findings.
- Responded promptly to incidents of workplace violence and unruly behavior.
- Supervised network activity and analyzed security camera footage to identify potential threats.
- Gathered data from daily logs and incident reports to pinpoint security vulnerabilities.
- Assisted law enforcement during facility investigations and critical event responses.
- Monitored internal and external communications, reporting any abnormalities detected.
- Maintained high alertness throughout shifts to ensure effective security oversight.
- Exhibited calm composure during emergencies while coordinating with emergency response services.
Pharmacy Technician
PharMerica
Honolulu, Hawaii
04.2025 - 08.2025
- Processed medication orders for accuracy and compliance with pharmacy standards.
- Assisted pharmacists in preparing prescriptions and managing inventory levels.
- Maintained cleanliness and organization of pharmacy workstations and storage areas.
- Operated pharmacy software to track medication dispensing and patient records.
- Monitored expiration dates of medications and conducted regular stock audits.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Restocked shelves with new supplies of medications as needed.
Ramp Agent
Hawaiian Airlines
Honolulu, Hawaii
03.2024 - 10.2024
- Loaded and unloaded baggage from aircraft following safety protocols.
- Operated ground support equipment to ensure efficient aircraft servicing.
- Communicated with flight crews to coordinate timely departures and arrivals.
- Assisted passengers with luggage handling during boarding and deplaning.
- Collaborated with team members to maintain a clean and organized ramp area.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Connected electrical power units and service hoses to aircraft.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
Payroll Accountant
Blackstone Inc.
KANEOHE, Hawaii (HI)
03.2018 - 07.2020
- Reviewed payroll processing systems to verify accuracy of salaries, benefits, garnishments, taxes and other deductions.
- Facilitated paperwork and processing for new hires, terminations and changes to pay rates.
- Enforced compliance with federal, state and local payroll, wage and hour laws and best practices.
- Prepared and maintained accurate records and reports of payroll transactions.
- Reviewed invoices for correct documentation and validated approval prior to releasing payment.
- Identified problems, researched root causes and implemented solutions.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Performed audits of operational and financial areas to check compliance.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
- Updated and managed accounts payable databases, employing access controls to protect data.
- Wrote reports, authored papers and organized supporting documentation.
- Coordinated project materials and schedules, facilitated communication and prepared reports.
Account Manager
Osung Autobody
Honolulu, HI
06.2013 - 03.2018
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Renewed existing accounts by cementing trusting relationships with customers.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Negotiated contracts and closed agreements to maximize profits.
- Sourced new opportunities to introduce products and services to potential customers.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Operated register, handled cash and processed credit card transactions.
- Recruited, hired and trained new hires to optimize profitability.
Education
GED -
Mckinley Community School for Adults
Honolulu, HI05-2004
Skills
- Professionalism
- Credentialing Policies
- Access Management
- Access Control
- Risk Management
- Policy Updates
- Policy Development
- Detail-Oriented
- Schedule Coordination
- Verbal and Written Communication
- Data Entry
- Professional Demeanor
- Team Leadership
- Coaching and Mentoring
- Active Listening
- Honest and Dependable
- Reliable and Responsible
- Payroll Processing
- Account Reconciliation
- Process Evaluations
- Audit Management
- Financial Reporting
- Staff Training
- Financial Controls
- Attention to Detail
- Financial Management
- General Accounting
- Team Building and Leadership
- Payment Collection
- Invoicing
- Financial Data Analysis
- Payroll Management
- Project Management
- Bookkeeping
Languages
English
Native/ Bilingual
Tagalog
Professional
Ilocano
Native/ Bilingual
Timeline
Pharmacy Technician
PharMerica
04.2025 - 08.2025
Ramp Agent
Hawaiian Airlines
03.2024 - 10.2024
Security Specialist
Kapolei Marketplace
11.2020 - 02.2026
Payroll Accountant
Blackstone Inc.
03.2018 - 07.2020
Account Manager
Osung Autobody
06.2013 - 03.2018
GED -
Mckinley Community School for Adults