Joynae Bunch
Greensboro,NC
Summary
Experienced banking and finance professional seeking a full-time role with opportunities for leadership and professional growth. Known for adaptability, liveliness, and a results-oriented mindset. Committed to making meaningful contributions and advancing my financial career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
S.A.F.E. Associate Personal Banker
Wells Fargo
09.2022 - Current
- Cultivate connections via outreach calls, scheduled meetings, and walk-ins by recommending suitable products, services, and digital solutions.
- Create new consumer/business accounts, completing service requests, and submitting credit card and loan applications.
- Exercise judgement and follow all policies and procedures required to maintain accuracy, manage risk, prevent fraud, and protect customers.
- Continue to evolve knowledge of bank products and services to help customers succeed financially.
Serving Specialist - Digital Support
Truist Financial Corporate Center
01.2022 - 06.2022
- Handled and escalated technical and product-related client issues.
- Guided clients with accurate information on products and services.
- Managed inquiries and complaints empathetically.
- Updated client documentation to reflect recent engagements.
- Created and sustained an extensive repository of information on changing products, services, and security protocols.
Hostess/To-Go Specialist
Carrabba's Italian Grill
10.2019 - 05.2022
- Greeted and sat customers.
- Estimated wait times for customers during peak hours.
- Assisted servers in arranging tables for large groups.
- Handled phone inquiries and coordinated reservations for various party sizes.
- Cleaned tables.
- Had extensive knowledge of the food and drink menu.
- Processed takeout requests by phone.
- Packaged to-go orders properly.
- Brought to-go orders to customer's cars and take their payments efficiently.
- Delivered food to customer's residence/catering events.
Account Executive
Regional Finance
05.2021 - 12.2021
- Processed loan application information and related paperwork.
- Assessed creditworthiness by reviewing financial metrics for loan approval.
- Executed loan closures through DocuSign and face-to-face.
- Conducted daily calls for collections and solicitations.
- Grew account volume based on good judgment and effective solicitations.
- Managed payment tracking and posting efficiently.
- Maintained office cash with accuracy and security.
- Delivered cash and deposits securely to designated bank locations.
- Managed filing of loan records.
- Handled incoming and outgoing postal correspondence.
Tech Sales Representative
Market Source - Worked in Target stores
09.2020 - 05.2021
- Maintained knowledge of multiple wireless phone carriers' products/services.
- Increased sales productivity and elevated customer satisfaction for wireless offerings and related accessories.
- Resolved mobile phone technical problems for customers.
- Executed accurate phone activations.
YMCA Summer Camp Counselor
Lakewood YMCA
06.2017 - 08.2019
- Led and executed core and non-core programs for children in small group settings.
- Ensured safety and fostered development, growth, and skill enhancement for group participants.
- Integrated YMCA's core values into daily operations and interactions.
Cashier/Sales Associate
Sears, Northgate Shopping Center
09.2016 - 10.2017
- Completed Member transactions accurately and efficiently using Point of Sales (POS) and online systems, including sales, returns and exchanges.
- Executed consistent operational and selling processes (e.g., credit application process).
Education
Drama Major, Psychology Minor -
The University of North Carolina at Greensboro
03.2020
High School Diploma -
Northern High School
06.2018
Skills
- Customer Service
- Relationship Building
- Branch Operations
- Banking Policies and Procedures
- Cash Handling
- Attention to Detail
- Customer Satisfaction
- Financial product knowledge
- Data Entry
- Documentation and Recordkeeping
- Time Management
- Loan Processing
- Credit history assessments
- Leadership skills
- Problem-solving abilities
- Team Collaboration
- Adaptability and Flexibility
- Active Listening and Learning
- Call Center Operations
- Policies and Procedures Adherence
- Clerical Support
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
Certification
NC Notary Public
Timeline
S.A.F.E. Associate Personal Banker
Wells Fargo
09.2022 - Current
Serving Specialist - Digital Support
Truist Financial Corporate Center
01.2022 - 06.2022
Account Executive
Regional Finance
05.2021 - 12.2021
Tech Sales Representative
Market Source - Worked in Target stores
09.2020 - 05.2021
Hostess/To-Go Specialist
Carrabba's Italian Grill
10.2019 - 05.2022
YMCA Summer Camp Counselor
Lakewood YMCA
06.2017 - 08.2019
Cashier/Sales Associate
Sears, Northgate Shopping Center
09.2016 - 10.2017
Drama Major, Psychology Minor -
The University of North Carolina at Greensboro
High School Diploma -
Northern High School