Joy Nicole Nono

Work History

Smoke Ranch Surgery Center

Las Vegas, NV

01.2015 - Current

Executed record filing system to improve document organization and management.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
Worked with patients to schedule tests and procedures.
Worked with patients and families to develop future plans and discuss care actions.
Delivered excellent patient experiences and direct care.
Educated patients by explaining preparation instructions for upcoming procedures and tests.
Resolved problems with communication and billing to foster seamless services.
Monitored ongoing care and proactively corrected problems.
Maintained confidentiality of patient data and condition at all times to safeguard health information.
Connected patients with available community and charitable resources.
Reviewed each step of patient care and made proactive adjustments to avert issues.
Established rapport and relationships with patients and external partners to cross-train and support medical staff.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Checked patient data including insurance, demographic and health history to keep information current.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.

ALLEGIANT Spine Institute

Las Vegas, NV

06.2011 - 01.2015

Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Obtained pre- and post-treatment vital signs and weight.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Called and faxed pharmacies to submit prescriptions and refills.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Completed clinical procedures and gathered patient data for interpretation by physician.
Obtained client medical history, including medication information, symptoms and allergies.