Joyous Monroe
Kansas City,MO
Summary
Proven problem-solver and effective communicator, I excel in teamwork and customer service, as demonstrated at Austen Dooley and Teleperformance USA. My ability to adapt quickly and manage tasks with precision led to significant improvements in team efficiency and customer satisfaction, showcasing my dedication to achieving results through collaboration and a positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DSP
Austen Dooley
02.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Work From Home Agent
Teleperformance USA
08.2019 - 01.2022
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Education
High School Diploma -
Lake City High School
Lake City, SC06.2016
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Certification
- Certified Nursing Assistant
- CPR Certified
- Level 1 Med Aid
Timeline
DSP
Austen Dooley
02.2022 - Current
Work From Home Agent
Teleperformance USA
08.2019 - 01.2022
High School Diploma -
Lake City High School
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