Joyze Anne Danielle Lanado
Jersey City
Summary
Experienced medical administrative professional prepared to excel in this role. Proven track record in managing front office operations, scheduling, and patient interaction. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in electronic health records, appointment setting, and customer service. Friendly and organized, able to maintain calm and efficient environment.
Overview
8
8
years of professional experience
Work History
Medical Front Office Receptionist /Central Supply Supervisor
Acclaim Rehabilitation and Care Center
09.2024 - 09.2025
- Customer service and assists with the intake process, ensuring all necessary information is collected accurately
- Processing inventories, A/R and Billing of DME
- Manage patient scheduling and follow-up appointments to ensure continuity of care
- Assists clinical departments in benefits insurance verification, clinical staffing, admissions and marketing for the facility
Unit Secretary
Newark Beth Isreal Hospital
05.2024 - 09.2024
- Neonatal Intensive Care Unit Department – EPIC
- Assists NICU in performing clerical functions such as staffing, admissions, discharges, patient escorting, routing laboratory samples
- Ensuring a safe environment in aspects of care, routing calls and relaying information to the appropriate healthcare professionals and departments in hospital
Front Desk Dental Assistant
ProDental FX, LLC
04.2024 - 07.2024
- Dental Assisting - Xray , Suctioning, Patient Care
- Patient Billing, Insurance Verification, Claims Processing, Sterilization
Clinical Coordinator
EXL Services Philippines
05.2019 - 11.2023
- Medical Assistant for US Physicians contracted to Molina Healthcare, Athena Health, Bright Health and Guardian Dental Insurance – Escalations for Billing, Claims, Authorizations, Appeals and Denials
- Eligibility and Benefit Verification, Order management across US healthcare insurances
- Promoted as Senior Quality Analyst and Assistant Manager after 2 years
Business Process Analyst
Manulife Business Processing Services
07.2018 - 04.2019
- John Hancock - mutual fund transfers, investments processing, settlements, deposits, withdrawals, 401k, IRA
- Health, Life, Real Estate, Car and Travel Insurance processing for contracted members under Manulife, Cigna, BCBS, Aetna, UHC, UMR
Nurse Reviewer
Intake Coordinator Specialist
01.2018 - 07.2018
- Athena Health – Nurse Reviewer
- Insurance Verification, Billing and Pre - Authorization
- Assistant for US physicians and nurses – authorization processing, claims adjudicator and reimbursement
- Discussing Diagnosis and Prognosis of Patient to get a pre-certification approval
Education
Bachelor of Science - Information Technology major in Business Analytics
FEU Institute of Technology
Philippines01.2020
Bachelor of Science - Physical Therapy
University of The East Ramon Magsaysay Medical Center
Philippines01-2016
Skills
- Medical Insurances in US – HIPAA, Scheduling, Authorizations, Enrollment, Billing, Claims, Appeals, Denials
- Customer Service – Outbound, Inbound, Emails, Phone Etiquette, Patient Coordination
- Proficient in EMR / EHR
- Familiarity with different medical codes (ICD 10, CPT, and HCPCS)
- Advanced knowledge of PCs and MS Office
- HIPAA compliance
- Appointment and inventory management
- Medical Terminology Familiarity
LANGUAGE
English and Tagalog
Timeline
Medical Front Office Receptionist /Central Supply Supervisor
Acclaim Rehabilitation and Care Center
09.2024 - 09.2025
Unit Secretary
Newark Beth Isreal Hospital
05.2024 - 09.2024
Front Desk Dental Assistant
ProDental FX, LLC
04.2024 - 07.2024
Clinical Coordinator
EXL Services Philippines
05.2019 - 11.2023
Business Process Analyst
Manulife Business Processing Services
07.2018 - 04.2019
Nurse Reviewer
Intake Coordinator Specialist
01.2018 - 07.2018
Bachelor of Science - Information Technology major in Business Analytics
FEU Institute of Technology
Bachelor of Science - Physical Therapy
University of The East Ramon Magsaysay Medical Center
Similar Profiles
David WestDavid West
Licensed Practical Nurse at Acclaim RehabilitationLicensed Practical Nurse at Acclaim Rehabilitation
Nadia ShkuratNadia Shkurat
Full-Charge Bookkeeper at Prestige Care (Forest Grove Rehabilitation & Care Center)Full-Charge Bookkeeper at Prestige Care (Forest Grove Rehabilitation & Care Center)
Kimberly MaloneKimberly Malone
Residential Manager at Acclaim CareResidential Manager at Acclaim Care
Sonia BrahmachariSonia Brahmachari
Senior Customer Success at SAP Labs IndiaSenior Customer Success at SAP Labs India
Michaela CruzMichaela Cruz
Medication Reconciliation Technician at RWJBH Jersey City Medical CenterMedication Reconciliation Technician at RWJBH Jersey City Medical Center