Summary
Overview
Work History
Education
Skills
Timeline
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Jozelynn Machuca

San Antonio,TX

Summary

Dynamic and reliable professional with extensive experience in customer service and team leadership at McDonald’s. Proven ability to enhance customer satisfaction through effective communication and multitasking. Skilled in safe food handling and training team members to achieve operational excellence. Committed to maintaining high standards in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Crew Manager

McDonald’s
San Antonio
05.2024 - Current
  • Operated kitchen equipment to prepare food items efficiently and safely.
  • Delivered exceptional customer service by processing orders and addressing inquiries promptly.
  • Maintained cleanliness and organization of workstations in compliance with health standards.
  • Collaborated with team members to ensure timely service during peak hours.

Certified Phlebotomy Technician

Frío Regional Hospital
Pearsall
10.2023 - 12.2024

-Conducted phlebotomy operations

-Administered testing in compliance with CLIA guidelines.

-Ensured accurate patient information labeling on specimens.

-Handled specimen processing efficiently.

-Performed culture preparation for urinalysis and strep throat diagnoses.

-Carried out arterial blood gas analysis for diverse patient age groups.

-Executed capillary punctures for various age groups.

-Faxed test results to medical offices.

Server

Ox Ranch
Uvalde, TX
07.2023 - 10.2023
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Delivered food and beverage orders accurately, ensuring timely service in a fast-paced environment.
  • Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
  • Collaborated with kitchen staff to ensure smooth communication and efficient order processing.

Crew Member

McDonald’s
Uvalde Tx
06.2022 - 01.2023
  • Operated kitchen equipment to prepare food items efficiently and safely.
  • Delivered exceptional customer service by processing orders and addressing inquiries promptly.
  • Maintained cleanliness and organization of workstations in compliance with health standards.
  • Collaborated with team members to ensure timely service during peak hours.

Education

Diploma -

Uvalde High School
Uvalde, TX
05.2023

Certificate Of Technical Studies - Phlebotomy

Southwest Texas Junior College
Uvalde, TX
05.2023

Skills

  • Crew leadership
  • Worker training
  • Teamwork
  • Customer service
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Customer satisfaction
  • Organizational skills
  • Team collaboration
  • Active listening
  • Money handling
  • Safe food handling

Timeline

Crew Manager

McDonald’s
05.2024 - Current

Certified Phlebotomy Technician

Frío Regional Hospital
10.2023 - 12.2024

Server

Ox Ranch
07.2023 - 10.2023

Crew Member

McDonald’s
06.2022 - 01.2023

Diploma -

Uvalde High School

Certificate Of Technical Studies - Phlebotomy

Southwest Texas Junior College