Jozlin Johnson
Grand Rapids
Summary
Results-driven operations leader with full operational ownership of a high-volume market servicing 1,000+ customers per week. Proven success leading 50+ person teams, managing complex logistics and inventory operations (150+ units), and driving measurable improvements in employee engagement, safety, and service delivery. Recognized for scaling teams rapidly, strengthening operational infrastructure, and building high-accountability cultures.
Overview
9
9
years of professional experience
Work History
Market Operations Manager
Confidential Automotive E-Commerce Company
03.2025 - Current
- Direct leadership of 50+ employees across logistics, customer service, and operational support functions.
- Oversee operations servicing 1,000+ customers monthly, ensuring on-time delivery and service excellence.
- Manage 150+ units of active inventory, maintaining strict quality and readiness standards.
- Maintain a 95 safety performance score; recognized for proactive safety leadership and risk mitigation.
- Scaled workforce from 30 to 50+ employees within 8 months, increasing service capacity.
- Improved employee satisfaction scores from 6.4 to 8.2 within one quarter.
- Reported weekly operational performance insights and identified process inefficiencies to senior leadership, driving cross-market alignment and continuous improvement initiatives
- Oversee scheduling, staffing strategy, compliance documentation, and escalation management.
- Serve as liaison between local operations and corporate leadership.
Operations Team Lead
Carvana
04.2020 - 03.2025
- Led hiring, onboarding, and performance management for frontline operational teams.
- Launched staff engagement, gender diversity and cultural programs to create an inclusive workplace for all.
- Improved employee engagement scores by 24 points within one quarter.
- Recognized as Top Performing Market (October 2024).
- Managed operational budgets and daily logistics planning.
- Led structured monthly coaching discussions focused on KPI performance, strategic goal alignment, and proactive resolution of performance roadblocks.
Accountant
Eaton Corporation
05.2017 - 02.2018
- Managed departmental budgets across 5 business units.
- Oversaw 60+ capital projects totaling $5M+.
- Completed monthly financial reconciliations and reporting.
Education
Bachelor of Science - Finance & Management
Western Michigan University
Skills
- Demand planning
- Logistics management
- Sales operations
- High-Volume Logistics
- Safety & Compliance
- Inventory Management
- Process Improvement
- Cross-Functional Collaboration
Websites
Timeline
Market Operations Manager
Confidential Automotive E-Commerce Company
03.2025 - Current
Operations Team Lead
Carvana
04.2020 - 03.2025
Accountant
Eaton Corporation
05.2017 - 02.2018
Bachelor of Science - Finance & Management
Western Michigan University