Jozlyn Augenstein
Bellaire,MI
Summary
Dedicated professional with extensive experience at Spillway Lodges, excelling in housekeeping and customer service. Proven ability to enhance guest satisfaction through meticulous cleaning and effective teamwork. Skilled in health and safety compliance, ensuring a pristine environment while fostering strong relationships with guests for repeat business.
Overview
6
6
years of professional experience
Work History
Housekeeper
Spillway Lodges
Bellaire, MI
05.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
Cashier
Ruthies Chicken and Dairy Twist
Bellaire, MI
05.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor Of Social Work - Social Work
Ferris State University
Big Rapids, MIHigh School Diploma -
North Central Academy
Mancelona 03.2023
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Deep cleaning expertise
- Folding clean laundry
- Customer-oriented
- Laundry management
- Inventory control
- Cleaning and organizing
- Detail-oriented
- Basic maintenance
Timeline
Housekeeper
Spillway Lodges
05.2024 - Current
Cashier
Ruthies Chicken and Dairy Twist
05.2019 - Current
Bachelor Of Social Work - Social Work
Ferris State University
High School Diploma -
North Central Academy