JP Dirksen
Buffalo,United States
Summary
Experienced operations professional with a strong track record of driving business efficiency and productivity. Skilled in fostering team collaboration and achieving significant operational improvements. Known for reliability and adaptability to evolving business needs. Excels in strategic planning and process optimization.
Overview
16
16
years of professional experience
Work History
VP of Operations Technology
Northwest Respiratory Services LLC.
08.2023 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
- Managed the IT Budget and MDM software.
- Assisted in recruiting, hiring and training of team members.
- Increased company profits through performance optimization strategies and efficiency improvements.
Area Director Of Operations
Reliable Medical Supply
03.2009 - Current
- Responsible for implementing corporate policies and procedures and day to day operations for all locations in my area
- Hold weekly staff meetings with all locations to discuss goals, address concerns and questions, and provide company/market updates
- Oversight on fleet management relating to purchasing and maintenance of company vehicles
- Developed a centralized service support and scheduling call center for our MN branches
- Developed a tiered training and progressive employment pathway for service technicians
- Work closely with other department leaders to develop efficiencies in our operational performances
- Closely monitor monthly budgets for all MN/WI branches
- Oversee and lead 20 direct reports and 45 indirect reports across 6 branches
Education
Bachelor of Arts - Criminal Justice
St. Cloud State University
St. Cloud, MN12.2003
Skills
- Problem Solving
- Teamwork
- Communication
- Mentoring
- Organizational development
- Process improvements
- Compliance
Timeline
VP of Operations Technology
Northwest Respiratory Services LLC.
08.2023 - Current
Area Director Of Operations
Reliable Medical Supply
03.2009 - Current
Bachelor of Arts - Criminal Justice
St. Cloud State University
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