J. Patrick Duffy
Golden,Colorado
Summary
Reliable and upbeat Sales and Hospitality professional successful at promoting guest loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.
Overview
16
16
years of professional experience
Work History
Front Office Host
Grand Hyatt Denver
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Sales Guide
Groove Subaru
11.2021 - 12.2023
- Increased sales revenue by effectively presenting product features and benefits to potential clients.
- Enhanced customer satisfaction by providing timely follow-ups and addressing concerns promptly.
- Maximized sales opportunities with effective prospecting, lead generation, and cold calling techniques.
Real Estate agent
Keller Williams Reality
01.2021 - 11.2021
Sales associate
The Shane Company
04.2019 - 09.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Club Level Concierge
The Ritz-Carlton Hotel Company
10.2015 - 12.2018
Service Assistant/ Host
Roy's Hawaiian Fusion
01.2015 - 05.2015
Dishwasher
North Park Lounge Deckhouse
06.2012 - 08.2012
Life Guard
Specialized Security Response
07.2008 - 08.2010
Education
Bachelor of Science - Resort & Hospitality Management
Florida Gulf Coast University
Fort Myers, Florida12.2016
High School Diploma -
Mars Area High School
Mars, Pennsylvania01.2011
Skills
- Cold-Calling
- Persuasion Techniques
- Sales Funnel Management
- CRM Proficiency
- Hospitality Service Expertise
- Customer Service
References
References available upon request.
skills activities
- Million Dollars in sales FY 2019 & Employee of the Month September 2019 at Shane Co Westminster.
- Volunteered at Calusa Nature Center Fort Myers, Florida Volunteer March 2015- June 2017
- Proficient in Social Media to include Facebook, Twitter, Instagram, LinkedIn
- Proficient in Microsoft Office Suite And Adobe Programs
Timeline
Front Office Host
Grand Hyatt Denver
04.2024 - Current
Sales Guide
Groove Subaru
11.2021 - 12.2023
Real Estate agent
Keller Williams Reality
01.2021 - 11.2021
Sales associate
The Shane Company
04.2019 - 09.2020
Club Level Concierge
The Ritz-Carlton Hotel Company
10.2015 - 12.2018
Service Assistant/ Host
Roy's Hawaiian Fusion
01.2015 - 05.2015
Dishwasher
North Park Lounge Deckhouse
06.2012 - 08.2012
Life Guard
Specialized Security Response
07.2008 - 08.2010
Bachelor of Science - Resort & Hospitality Management
Florida Gulf Coast University
High School Diploma -
Mars Area High School
Similar Profiles
Jaime VigilJaime Vigil
Human Resources Coordinator at Grand Hyatt DenverHuman Resources Coordinator at Grand Hyatt Denver
Rachel BoemkerRachel Boemker
Event Planning Manager at Grand Hyatt DenverEvent Planning Manager at Grand Hyatt Denver
Hannah JenningsHannah Jennings
Partnership Intern at VISIT DENVER, The Convention & Visitors BureauPartnership Intern at VISIT DENVER, The Convention & Visitors Bureau