Network Engineer/Systems Analyst/IT Technician Focused, dedicated, and highly motivated professional offering solid contributions and a diverse systems background. Special expertise lies in problem solving , work flow systems analysis, procedures redesign and user training. Highly effective combining Industrial Engineering techniques with computer hardware/software knowledge to gain quick insight into user needs and problems. Equally effective organizational leadership, team-building, and project management experience – introducing out-of-box thinking and problem solving analysis.
Hi, I’m
J. Peter Jaberg
Orlando,FL
Summary
Overview
24
years of professional experience
1
Certification
Work History
Solacom Technologies
Senior Field Service Engineer
04.2011 - Current
Job overview
- Install, Configure, Train and Quality test new and existing VoIP 911 phone systems worldwide
- Along with pre-site surveys to access needed products and services for a given project.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Updated and maintained assigned machines per manufacturer specifications.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Identified common problems and potential risks, coordinating appropriate corrective action.
- Scheduled service calls according to customer location and urgency of need.
- Repaired and calibrated systems and equipment post-installation.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Facilitated communication between office personnel, subcontractors and customers.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Orange County, TEK Systems
911 Systems Engineer
05.2009 - 04.2011
Job overview
- Update and maintain GIS data for nine area PSAPs
- Monitor Orange County 911 consoles as well troubleshoot hardware and software issues
- Oversee AT&T maintenance technicians with multiple tasks throughout the county’s communication centers
- Act as point of contact with customer sites and their managers.
- Documented system configuration, mapping and processes.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Delivered helpdesk service and support to customers.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Analyzed security logs to determine and alleviate network threats.
- Automated data collection activities to increase productivity.
- Created flowcharts, diagrams and other documentation.
- Assisted employees with resolving network problems at remote locations.
- Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
Interact Public Safety Systems
Field Engineer
12.2006 - 05.2009
Job overview
- Maintain MIS SQL databases for ten area PSAPs
- Monitor 134, 911 consoles as well troubleshoot hardware and software issues
- Assist AT&T maintenance technicians with multiple tasks throughout the county’s communication centers
- Point of contact with customer sites and their managers.
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
- Identified major issues that could arise and provided solutions for these problems.
- Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
- Applied expertise in comprehensive root cause failure analysis.
City of Apopka
Computer Support Specialist
01.2001 - 12.2006
Job overview
- Installed, configured and deployed servers and end-user PCs
- Maintained and monitored network servers on Netware Tree and all network-related connectivity devices
- Monitored PBX and telecommunications related services and devices
- Installed, configured and monitor WLAN network to service the Fire and Police departments in deploying updates to MDT’s.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
- Resolved computer and system networking problems to maintain user productivity.
- Monitored hardware, software and peripheral performance against organizational expectations.
- Tracked issue resolution policies to maintain compliance with internal standards.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
Convergys
Trainer/ Performance Development
06.2000 - 01.2001
Job overview
- Conducted training classes for prospective and current DELL technicians
- Developed technical curriculum manual along with designing an Altris image server for rapid deployment of several different OS platforms.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Convergys
Level 2 Technician
04.1999 - 06.2000
Job overview
- Provided level 2 support for telephone support technicians along with being a member of the Cyber Response team answering several hundred emails a day
- Handled escalated technical calls and issues.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Penn State UniversityUniversity Park, PA
Bachelor of Science from Industrial And Organizational Psychology
University Overview
Valencia CollegeOrlando, FL
No Degree from EMT Program
University Overview
Skills
- 911 PSAP Configuration
- Public Safety recorder Design
- CAD server and position Configuration
- Systems Implementation
- Solid Network Analysis
- Intranet/Internet Development
- Technology Needs Assessment
- Windows/Netware Network Design
- Project Management
- Expense Reduction
- Team Building/Motivation
- Presentations
- Team Direction
- Technical Manual Compilation
- Dell Servers
- Switches and Routers
- Equipment Installation and Repair
- Microsoft Operating Systems
- Technical Documentation
- Telecommunications Equipment
- Network Installation
- Network Testing
- Systems Analysis
- HP Servers
- Onsite Installations
- Firewall Configuration
Certification
- CCNA - Cisco Certified Network Associate (expired)
- MCSE - Microsoft Certified Systems Engineer
Timeline
Senior Field Service Engineer
Solacom Technologies
04.2011 - Current
911 Systems Engineer
Orange County, TEK Systems
05.2009 - 04.2011
Field Engineer
Interact Public Safety Systems
12.2006 - 05.2009
Computer Support Specialist
City of Apopka
01.2001 - 12.2006
Trainer/ Performance Development
Convergys
06.2000 - 01.2001
Level 2 Technician
Convergys
04.1999 - 06.2000
Penn State University
Bachelor of Science from Industrial And Organizational Psychology
Valencia College
No Degree from EMT Program
Similar Profiles
Harrison HanchettHarrison Hanchett
Technical Support Specialist II at SolacomTechnical Support Specialist II at Solacom
Chong Soo KenChong Soo Ken
Cloud Finance Speciallist (Cloud BG CFO) at Sparkoo Technologies (Malaysia) Sdn. Bhd (Cloud Subsidiary for Huawei Technologies (Malaysia) Sdn Bhd)Cloud Finance Speciallist (Cloud BG CFO) at Sparkoo Technologies (Malaysia) Sdn. Bhd (Cloud Subsidiary for Huawei Technologies (Malaysia) Sdn Bhd)
SRIRAM RSRIRAM R
Software Quality Analyst at GAVS Technologies (formerly Neurealm Technologies Pvt Ltd)Software Quality Analyst at GAVS Technologies (formerly Neurealm Technologies Pvt Ltd)
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park
Andrew LaskowskyAndrew Laskowsky
General Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, MitsubishiGeneral Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, Mitsubishi