Craig Baxter
Southaven
Summary
Experienced and results-driven IT professional seeking a challenging role as a Computer, Network, or Data Storage Technician. Proven expertise in hardware/software troubleshooting, storage infrastructure, and customer support across diverse environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Field Service Engineer
Dell Technologies
01.2017 - Current
- Maintain PowerEdge 9680 servers, and 9712A For xAI
- Administer, migrate, and troubleshoot EMC storage systems with high proficiency.
- Deliver multi-level technical support for hardware/software issues.
- Manage incidents, service requests, and change requests within SLA parameters.
- Conduct root cause analysis and recommend infrastructure improvements.
Customer Engineer Sr.
NCR Corporation
01.2006 - 01.2017
- Installed and maintained NCR ATMs and electromechanical equipment across regional sites.
- Certified in Cisco, AT&T, Symantec, Veritas, Quantum, and Adict technologies.
- Supported IBM/NCR POS systems, Lexmark printers, and Symbol wireless terminals.
- Ensured high customer satisfaction and operational continuity.
Technical Specialist
Giant Food Stores
01.2004 - 01.2006
- Led equipment installations, relocations, and removals across multiple stores.
- Tested and deployed new technologies including Fujitsu Uscan and Symbol systems.
- Maintained IBM POS and display systems, Lexmark printers, and time clocks.
Computer/AV Technician
Best Buy Co Inc
01.1999 - 01.2004
- Trained staff and customers on system setup and upgrades.
- Serviced AV equipment including projectors, TVs, and stereo systems.
Education
Computer And Information Sciences
Frederick Community College
Frederick, MD01.2001
Skills
- Field service management
- Remote support
- Client relationship building
- Customer support
- Network configuration
- Hardware installation
- On-site support
- Inventory management
- UNIX and Linux-based tools
- Computer hardware repair
- Time management
- Computer skills
- Team building
- Problem-solving abilities
Certification
- MCSE – Microsoft Certified Systems Engineer (2001–2002)
- Windows 2000 Network & OS Essentials, Directory Services, Infrastructure Design
- Network+ – Itech Inc. (2001–2002)
- A+ – Advanced Technical Services (1999)
- Hardware and software troubleshooting across multiple Windows platforms
- DCSE – Dell Certified System Expert (2008)
- Lexmark Certified Technician
Military Service
- United States Navy – Norfolk, VA E4 Petty Officer 3rd Class Electrician Mate (1989–1993)
- Maintained Xerox copiers and served as electrical trouble call watch.
- Led a crew of 7 and managed repair shop inventory and records.
- Maryland Army National Guard – Glen Burnie, MD E4 Specialist 11B Infantryman (1988–1989)
- Participated in drills, reconnaissance, and mobilization operations.
- Managed weapons and processed captured materials.
Clearance
Public Trust Clearance
Timeline
Senior Field Service Engineer
Dell Technologies
01.2017 - Current
Customer Engineer Sr.
NCR Corporation
01.2006 - 01.2017
Technical Specialist
Giant Food Stores
01.2004 - 01.2006
Computer/AV Technician
Best Buy Co Inc
01.1999 - 01.2004
Computer And Information Sciences
Frederick Community College