Summary
Overview
Work History
Education
Skills
Certification
Military Service
Clearance
Timeline
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Craig Baxter

Southaven

Summary

Experienced and results-driven IT professional seeking a challenging role as a Computer, Network, or Data Storage Technician. Proven expertise in hardware/software troubleshooting, storage infrastructure, and customer support across diverse environments.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Field Service Engineer

Dell Technologies
01.2017 - Current
  • Maintain PowerEdge 9680 servers, and 9712A For xAI
  • Administer, migrate, and troubleshoot EMC storage systems with high proficiency.
  • Deliver multi-level technical support for hardware/software issues.
  • Manage incidents, service requests, and change requests within SLA parameters.
  • Conduct root cause analysis and recommend infrastructure improvements.

Customer Engineer Sr.

NCR Corporation
01.2006 - 01.2017
  • Installed and maintained NCR ATMs and electromechanical equipment across regional sites.
  • Certified in Cisco, AT&T, Symantec, Veritas, Quantum, and Adict technologies.
  • Supported IBM/NCR POS systems, Lexmark printers, and Symbol wireless terminals.
  • Ensured high customer satisfaction and operational continuity.

Technical Specialist

Giant Food Stores
01.2004 - 01.2006
  • Led equipment installations, relocations, and removals across multiple stores.
  • Tested and deployed new technologies including Fujitsu Uscan and Symbol systems.
  • Maintained IBM POS and display systems, Lexmark printers, and time clocks.

Computer/AV Technician

Best Buy Co Inc
01.1999 - 01.2004
  • Trained staff and customers on system setup and upgrades.
  • Serviced AV equipment including projectors, TVs, and stereo systems.

Education

Computer And Information Sciences

Frederick Community College
Frederick, MD
01.2001

Skills

  • Field service management
  • Remote support
  • Client relationship building
  • Customer support
  • Network configuration
  • Hardware installation
  • On-site support
  • Inventory management
  • UNIX and Linux-based tools
  • Computer hardware repair
  • Time management
  • Computer skills
  • Team building
  • Problem-solving abilities

Certification

  • MCSE – Microsoft Certified Systems Engineer (2001–2002)
  • Windows 2000 Network & OS Essentials, Directory Services, Infrastructure Design
  • Network+ – Itech Inc. (2001–2002)
  • A+ – Advanced Technical Services (1999)
  • Hardware and software troubleshooting across multiple Windows platforms
  • DCSE – Dell Certified System Expert (2008)
  • Lexmark Certified Technician

Military Service

  • United States Navy – Norfolk, VA E4 Petty Officer 3rd Class Electrician Mate (1989–1993)
  • Maintained Xerox copiers and served as electrical trouble call watch.
  • Led a crew of 7 and managed repair shop inventory and records.
  • Maryland Army National Guard – Glen Burnie, MD E4 Specialist 11B Infantryman (1988–1989)
  • Participated in drills, reconnaissance, and mobilization operations.
  • Managed weapons and processed captured materials.

Clearance

Public Trust Clearance

Timeline

Senior Field Service Engineer

Dell Technologies
01.2017 - Current

Customer Engineer Sr.

NCR Corporation
01.2006 - 01.2017

Technical Specialist

Giant Food Stores
01.2004 - 01.2006

Computer/AV Technician

Best Buy Co Inc
01.1999 - 01.2004

Computer And Information Sciences

Frederick Community College
Craig Baxter