Jerico Cantuba
Huntsville,AL
Summary
Results-driven IT professional with a proven track record of leadership and expertise in implementing and maintaining ICT systems. Experienced in spearheading global service desk support, orchestrating complex infrastructure projects, and fostering strong client relationships. Skilled in network administration, security, and vendor management. Demonstrated ability to optimize system functionality and enhance operational effectiveness. Proficient in project management, technical support, and delivering tailored IT solutions. Committed to driving seamless operations, maximizing uptime, and ensuring data security for organizations across diverse industries.
Overview
12
12
years of professional experience
5
5
Certificate
Work History
Wire and Premise Technician, Field Services Group
AT&T Inc.
09.2023 - Current
- I am skilled in diagnosing and resolving a wide range of technical issues
- From faulty wiring to signal interference I am there to help my customer
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Safety is paramount for me and I am trained to handle electrical wiring and equipment with utmost care
- I navigate attics, crawl spaces, but not rooftops to ensure everything is installed and maintained according to strict safety codes
- Beyond technical expertise, I am excellent communicator
- I can explain complex technical concepts in clear, concise language, ensuring you understand your setup and troubleshoot basic issues yourself
Data Analyst & IT Infrastructure Engineer
Humanities and Inclusion
01.2020 - 04.2022
- Utilized Microsoft PowerBI, MS Excel, Zoho, and SurveyCTO to enhance data analysis and reporting capabilities
- Earned the following skillsets during my tenure: PowerBI - I have a comprehensive understanding of Power BI, including data modeling, data transformation, creating complex DAX calculations, and building visually appealing and interactive reports and dashboards
- I am well-versed in connecting various data sources, such as databases, APIs, Excel files, and cloud services, to extract valuable insights
- Data Visualization: I have a keen eye for designing visually compelling dashboards, utilizing custom themes, color palettes, and visual elements to enhance data storytelling and decision-making for end-users
- Data Analysis: I am proficient in performing data analysis within Power BI, enabling me to derive actionable insights and trends from data sets, leading to data-driven decision-making
- Utilized data visualization tools to effectively communicate business insights.
IT Supervisor
Catholic Relief Services
02.2013 - 01.2016
- Spearheaded the support and enablement of the Global Service Desk by advocating and implementing a 24/7/365 helpdesk through email and in-house campaigns, effectively promoting system usage across the organization
- Orchestrated the design, implementation, configuration, and maintenance of ICT systems to meet the specific program service requirements of the CRS Philippines Country Program, spanning six offices across different regions
- Leveraged expertise to deploy and maintain ICT systems, resulting in enhanced operational effectiveness for agency-wide functions
- Oversaw the configuration, administration, security, and maintenance of quality systems, including networks, servers, and telecommunications, ensuring optimal functionality and data availability in line with business recovery requirements
- Implemented backup procedures and regularly verified consistency to ensure system and data availability aligned with CRS business recovery requirements, while also establishing redundant connections to minimize points of failure
- Provided advisory and support services to eight managers and over 500 staff members, facilitating good stewardship and efficient utilization of the agency's ICT resources
- Collaborated with cross-functional teams of Program, Support, and Operations staff to develop and maintain an extensive ICT inventory, ensuring the availability of adequate supplies and functional equipment
- Ensured alignment of third-party suppliers, including local and international ISP and VSAT providers, with CRS business process requirements through effective vendor management, handling contracts valued at over USD 20,000 annually
D'Speed International Club
09.2018 - 06.2019
- Demonstrate technical expertise and provide exceptional leadership to a small IT group within the casino, ensuring smooth operations and efficient resolution of technical issues
- Configure and establish reliable internet and network connectivity by deploying MIMO wireless access points, optimizing network performance and enhancing user experience
- Maintain the office server, ensuring the integrity and availability of critical services such as file backups, print server functionality, DHCP, and DNS services
- Strengthen the organization's security infrastructure by deploying and maintaining a robust network firewall to safeguard internal connectivity, while also implementing enterprise-grade antivirus solutions across workstations to protect against cyber threats
- Regularly patch servers to maintain system integrity and security, and provide data backup solutions to safeguard against unauthorized access
The Park Vientiane and Riverside Palace Hotel
01.2018 - 01.2019
- Develop and maintain websites and booking systems for both properties, showcasing technical prowess and ensuring an exceptional online experience for potential clients and guests
- Implement search engine optimization (SEO) techniques to attract and engage a wider audience, driving increased traffic and bookings for the hotels
- Provide hosting solutions and establish backup procedures for the company's databases, ensuring data security and reliability
- Collaborate closely with the team to deliver comprehensive IT support, resolving issues promptly, and optimizing technology resources to enhance overall operations
Certification
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
SC-900 - #DF5B50-FD4C9E - ISC2 – Certified in Cybersecurity
#1895214 - Linux Professional Institute LPIC LPI000550323/hhx8tzrn88
- Microsoft Technology Associate: Windows Server Administration Fundamentals I330-9853
- ITIL Foundation Certificate in IT Service Management #5042523.20271981
Education
Bachelor of Science - Information Technology
AMA Computer University
Makati City, PhilippinesAccomplishments
- Used Microsoft Excel, PowerBI App, and Zoho to develop near real-time dashboard information for stakeholders in a non-profit organization
- Collaborated with a team of developers and Program Managers in the development of a tracking monitoring system of basic necessities to support community rebuilding.
Languages
English
Full Professional
Filipino
Native or Bilingual
Thai
Elementary
Skills
- Server maintenance
- System administration
- IT documentation
- Virtualization
- Desktop technical support
- Task prioritization
- PC & Mac troubleshooting
- Network Design and Installation
- Network Troubleshooting
- LAN monitoring
- WAN monitoring
- CISCO router administration
- HP router administration
- Switches administration
- Access list administration
- VPN management
- Client installation
- Fiber optic technology
- Satellite internet connectivity
- Cable fabrication
- MS PowerBI
- VPN client installation
- VPN server installation
- MS SQL Server 2016
- MySQL
- Joomla
- Drupal
- WordPress
- LAMP
- WAMP
- XAMPP
- AWS
- GCP
- MS Server
- Microsoft Office
- Microsoft 365
- PC Anywhere
- Remote Admin
- Remote Desktop
- VNC
- Citrix
- Remedy
- ServiceNow
- IT procurement
Timeline
Wire and Premise Technician, Field Services Group
AT&T Inc.
09.2023 - Current
Data Analyst & IT Infrastructure Engineer
Humanities and Inclusion
01.2020 - 04.2022
D'Speed International Club
09.2018 - 06.2019
The Park Vientiane and Riverside Palace Hotel
01.2018 - 01.2019
IT Supervisor
Catholic Relief Services
02.2013 - 01.2016
Bachelor of Science - Information Technology
AMA Computer University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsPaid sick leave401k matchPaid time offStock Options / Equity / Profit SharingAffiliations
- International Information System Security Certification Consortium
- AXELOS - ITIL