Janli Rivera Almeyda
Cocoa
Summary
Recent graduate with a Bachelor's degree in Hospitality and Tourism Management and a strong interest in marketing. Professional work experience has developed strong communication, customer service, teamwork, and organizational skills. Adept at building relationships, solving problems, and delivering positive customer experiences. Eager to leverage a hospitality background and marketing interest to contribute to brand growth, customer engagement, and business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Slot Technician/ Players Club Supervisor
Victory Casino Cruises
Cape Canaveral, FL
12.2022 - Current
- Diagnosed and resolved technical issues with slot machines to ensure optimal functionality.
- Maintained knowledge of product features and promotions to enhance customer experience.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Completed administrative analysis and data safety checks
- Trained new technicians on troubleshooting procedures and safety protocols for gaming systems.
- Produced reports using advanced Excel spreadsheet functions.
- Presented analytical findings to management, influencing strategic initiatives and operational adjustments.
Kitchen Steward
Seminole Hard Rock
Tampa, FL
09.2022 - 11.2022
- Keeping machinery in optimal conditions, supply restaurants and cooks with needed items, warehouse inventory
- Collaborated with kitchen staff to streamline workflow during peak service hours.
- Assisted culinary team by washing, sanitizing, and storing dishes and utensils efficiently.
- Maintained cleanliness and organization of kitchen equipment and work areas.
Team Member
Baskin-Robbins
Ponce, PR
10.2021 - 05.2022
- Executed daily functions in different stores in the region
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Operated cash register accurately, handling transactions efficiently and maintaining cash drawer integrity.
- Managed inventory levels to ensure optimal stock availability and reduce discrepancies.
Tour Guide
Tibes Indigenous Ceremonial Center
Ponce, PR
02.2021 - 07.2021
- Developed educational materials to enhance visitor understanding of indigenous traditions and practices.
- Conducted engaging guided tours showcasing indigenous culture and historical significance of ceremonies for diverse audiences.
- Guided diverse groups through exhibits, enhancing visitor engagement and knowledge retention.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted in curating and organizing exhibitions to enhance visitor engagement.
Education
Bachelor of Science Degree - Tourism And Hospitality Management
Florida International University
Miami, FL04-2026
Bachelor of Science - Political Sciences and Law, minor in Psychology
Pontifical Catholic University
Ponce, PR05-2023
Skills
- Technical: Microsoft Office Suite
- Analysis and problem solving
- Guest service
- Team leadership
- Time management and decision-making
- Verbal and written communication
- Data analysis, documentation and reporting
- Adaptability and flexibility
- Attention to detail
- Hospitality industry experience
- Technology literacy
Websites
Certification
- Fundamentals of hotel revenue management, Typsy - Feb. 2025-Feb. 2028
- Human Trafficking awareness and prevention, Typsy - Mar. 2025- Mar. 2027
- Business Analytics, LinkedIn - May 2025
- Crowd management STCW Table A-V/2-1)Training - Mar. 2023
Additional Information
- National Honor Society member (2018-2019)
- Eta Sigma Delta Member 2025
- Volleyball (played in high school 2016-2018)
- Robotics Club member
- Community Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Slot Technician/ Players Club Supervisor
Victory Casino Cruises
12.2022 - Current
Kitchen Steward
Seminole Hard Rock
09.2022 - 11.2022
Team Member
Baskin-Robbins
10.2021 - 05.2022
Tour Guide
Tibes Indigenous Ceremonial Center
02.2021 - 07.2021
Bachelor of Science Degree - Tourism And Hospitality Management
Florida International University
Bachelor of Science - Political Sciences and Law, minor in Psychology
Pontifical Catholic University