Summary
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Jan Ronaldo Reyes

Jan Ronaldo Reyes

Driver, Customer Service Rep
Broomfield,CO

Summary

Dedicated to providing exceptional customer service, prioritizing customer satisfaction and deliver results efficiently and consistently every single day.

Work History

Casual Driver

United Parcel Service
08.2024 - 01.2025
  • Utilized time management techniques to maintain zero late deliveries while distributing packages across downtown and nearby cities
  • Ensured high safety standards and through adherence to protocols, resulting in zero incidents over 180+ deliveries weekly
  • Implemented efficient package organization techniques pre-shift and during delivery routes to optimize time and reduce delays, resulting in a 15% faster delivery rate
  • Facilitated accurate deliveries by leveraging GPS technology and real-time traffic updates, minimizing errors and enhancing route efficiency for over 200 packages weekly
  • Orchestrated timely deliveries by strategically planning routes and utilizing predictive traffic analysis, achieving a 98% on-time delivery rate for 250+ packages weekly

Courier/Driver

FedEx Express
02.2024 - 09.2024
  • Executed deliveries with precision, complying with safety protocols to maintain zero incidents
  • Utilized strong geographical knowledge to enhance route efficiency and improve delivery time, consistently completing daily delivery targets
  • Adapted quickly to varying delivery routes, effectively filling in gaps caused by employee absenteeism

Health Program Rep 2

Anthem Inc
02.2014 - 07.2023
  • Acting liaison between Anthem members and providers in the scheduling of Advanced Radiology/Imaging procedures
  • Decreased patient billing expenses by implementing cost-efficient processes within Anthem Inc policies
  • Assistance in the review of prior authorization requests from Physician offices

Tech Support 2

Sprint/Nextel Corp.
07.2009 - 05.2013
  • Inbound advanced tier 2 technical routed calls from Corporate customers and assisted/walk through steps of activation or advanced steps to try when all prior resolutions have failed
  • Resolution assistance with mobile phones, computers, mobile hotspots, embedded devices
  • Assisted sales reps with 20 or more plan changes, adding additional services, removal of ghost hotlines/restrictions, ensure proper account setup for provisioning of voice and data
  • Investigation of network quality with relation to the location of a problem area and then continuance in creation of escalated Network tickets in order for release of networking engineers to investigate a potential failure/s of cell tower

Education

Undergraduate - undefined

Strayer University
05.2022 - 12 2024

Skills

- Compliance with Department of Transportation Vehicle Inspections (Pre/Post Trip)

Timeline

Casual Driver

United Parcel Service
08.2024 - 01.2025

Courier/Driver

FedEx Express
02.2024 - 09.2024

Undergraduate - undefined

Strayer University
05.2022 - 12 2024

Health Program Rep 2

Anthem Inc
02.2014 - 07.2023

Tech Support 2

Sprint/Nextel Corp.
07.2009 - 05.2013

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Jan Ronaldo ReyesDriver, Customer Service Rep