Summary
Overview
Work History
Education
Skills
Timeline
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J. Russell Thetonia

Largo,FL

Summary

Versatile and achievement-oriented, I spearheaded the Propel Virtual Garage, enhancing brand engagement and customer satisfaction. With over 24 years at UPS, my leadership and safety training significantly reduced accidents and instilled the confidence needed to be able to maintain UPS standards. Known for exceptional teamwork and mechanical skills, I consistently exceed expectations, demonstrating reliability and a passion for learning and teaching.

Overview

40
40
years of professional experience

Work History

Designer-customer Service Manager

Propel EV
01.2020 - Current
  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Developed innovative design concepts for improved brand recognition and customer engagement.
  • Established marketing program called "Propel Virtual Garage" which is an online library of maintenance and service tutorials for the customers
  • Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
  • Established base requirements for new customer service hires

24 Hr Live in Caregiver

Tammy Neter
02.2017 - 08.2024
  • My sister was a public school teacher in Cape Cod Mass when she was stricken with Lou Gherigs disease, ALS. She was given 2 years and lasted 14 but need 24 hr care for her ast 7 years so I left my 24 yr career at UPS early and we moved to Florida to be closer to her daughter. She has recently passed so now its time for me to get another job. Some of my duties included maintaining a clean, safe living environment for her by performing housekeeping tasks such as laundry, cleaning, and organizing the household budget.
  • I also took care of all my sisters shopping, cooking, feeding, personal hygiene etc including a full morning and night time routine.
  • I did my best to help with her physical and mental health by engaging her in appropriate exercises and recreational activities like getting in the community pool, attending community parties, etc
  • I was responsible to administer all medications accurately and timely


Service Provider (delivery Driver)

United Parcel Service
10.1992 - 02.2017
  • Selected to be on the Comprehensive Health & Safety Process implementation team. This was a 2 year project where we visited every facility in the district and initiated new training, policy and accountability for the new worldwide health and safety program
  • 24 yr driver. No accidents or injuries. Had I stayed a year longer I would have been a "circle of honor" driver which is the highest honor at UPS.
  • Safety committee chairman 1998-2006
  • For my last 3 years, I no longer had to deliver routes and was selected to be a training mentor for new preloaders and drivers. My training focused primarily on safety compliance (retraining) and proper work methods.
  • I left UPS early so I could care for my older sister who had developed ALS and was quickly losing her mobility. I LOVED being the UPS guy but family first.

Small Business Owner

Newport Rent-a-Ped Moped Rentals
07.1985 - 09.1992
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Education

Associate of Arts - Liberal Arts

Dean Jr College
Franklin, MA
05-1988

Skills

  • Teamwork skills
  • Leadership skills
  • Project oriented
  • Excellent with people/public
  • Well spoken with excellent manners
  • Very mechanically inclined
  • Extremely versatile, Ive done a little bit of everything
  • Environmentally conscious
  • I love to teach but I love to learn even more
  • Extremely reliable
  • Extremely punctual

Timeline

Designer-customer Service Manager

Propel EV
01.2020 - Current

24 Hr Live in Caregiver

Tammy Neter
02.2017 - 08.2024

Service Provider (delivery Driver)

United Parcel Service
10.1992 - 02.2017

Small Business Owner

Newport Rent-a-Ped Moped Rentals
07.1985 - 09.1992

Associate of Arts - Liberal Arts

Dean Jr College

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J. Russell Thetonia