Rosjohana Suarez
Miami Gardens,FL
Summary
4 years as a designer in a wedding gift customization store, also in sales and management. I learn quickly and I know how to work in a team. I work quickly with computers, customer service, also in inventory organization and a little bit of shipping.
Overview
4
4
years of professional experience
Work History
Personalized Gifts Designer,customer Service,sales
Happily chic desing
Miami, Florida
07.2020 - 12.2024
- Created high quality visual designs that are both aesthetically pleasing and intuitive for users.
- Collaborated with team of designers to offer improvements and direction on others' projects.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Prepared merchandise for purchase or rental.
- Answered customer inquiries regarding product features, pricing, and availability.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored inventory levels and placed orders to restock shelves.
Education
High School Diploma -
Goliath Academy
West Palm Beach, FL06-2017
Skills
- Design strategy
- Print production
- Adobe creative suite
- Collaboration skills
- Teamwork skills
- Client satisfaction
- Customized template design
- Administrative support
- Support case resolution
- Warehousing functions
- Hospitality and accommodation
- Verbal/written communication
- Customer service
- Workflow management
- Data entry
- Customer support
- Custom design
- Gift wrapping
- Store operations
Timeline
Personalized Gifts Designer,customer Service,sales
Happily chic desing
07.2020 - 12.2024
High School Diploma -
Goliath Academy