Josh Sadler
Analyst
Spring Hill
Summary
Dedicated advocate with a passion for process improvement, specializing in Lean Six Sigma methodologies. Green Belt certified, excelling in business and technical writing. Skilled in creating job aids, templates, and field communications to drive operational efficiency. Committed to delivering exceptional results through continuous improvement initiatives.
Overview
19
19
years of professional experience
Work History
IT Support/Intake/Product Analyst
HCA Healthcare
06.2010 - 04.2025
- Provided client support for helpdesk and service management.
- Provided expertise in enhancing customer service, refining processes, and generating innovative solutions.
- Spearheaded UX design initiatives for Client Support Connectt app and iUniversity wiki site.
- Chosen to participate in Empowerment & Leadership Team development program.
- Coordinated college intern summer work program.
- Client Support Helpdesk/Service Management Organization/Digital Patient Experience.
Conference Administrator
Middle Tennessee Athletic Conference
08.2008 - 08.2010
- Developed and oversaw the launch of a new conference website.
- Coordinated and executed league tournament events, grew attendance and programming.
- Fostered strong relationships with influential figures in member schools.
- Developed MTAC Cup Challenge to enhance school sports engagement.
Assistant Manager
FranklinCovey Company Retail Stores
02.2006 - 10.2009
- Dedicated to enhancing customer service and planning system knowledge.
- Enhanced team performance metrics through targeted KPI focus.
Education
Associate's Degree - Psychology
KCTCS Hopkinsville Community College
Hopkinsville, KYBachelor’s Of Education Coursework -
Campbellsville University
Campbellsville, KYBachelor’s Of Economics Coursework -
Columbia State Community College
FranklinBachelor’s Of Int. Business Coursework -
Middle Tennessee State University
Murfreesboro, TNSkills
Technical Support/Troubleshooting
Service Management
Customer Service
Knowledge Database Management
Microsoft Office
Editing
Process Improvement (Lean Six Sigma Green Belt Certification)
Event Planning and Execution
Help Desk
HRIS Support
Business Intelligence/Reporting Tools
Project Management
Quality Assurance
Training/Coaching/Mentoring
Business/IT Writing
Relationship Management
Service
- Caring for the Community Project Coord. (Saloma Urban Ministries, TN Children's Home)
- Salvation Army Angel Tree Warehouse
- Barefoot Republic Camp
- Kentucky Heartland Outreach
- Refuge Center for Women (Philadelphia, PA)
Training
- Lean Six Sigma Green Belt Certification
- Associate's of Arts Degree (Psychology)
- Mastering Emotional Intelligence and Crucial Conversations
Timeline
IT Support/Intake/Product Analyst
HCA Healthcare
06.2010 - 04.2025
Conference Administrator
Middle Tennessee Athletic Conference
08.2008 - 08.2010
Assistant Manager
FranklinCovey Company Retail Stores
02.2006 - 10.2009
Associate's Degree - Psychology
KCTCS Hopkinsville Community College
Bachelor’s Of Education Coursework -
Campbellsville University
Bachelor’s Of Economics Coursework -
Columbia State Community College
Bachelor’s Of Int. Business Coursework -
Middle Tennessee State University