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Phyo Kyaw
Tech Support
Dumfries,VA
Work Preference
Summary
Adaptable professional with extensive experience in technical support and customer service. Known for effectively managing challenging situations and mentoring team members. Ready to leverage problem-solving skills to enhance customer satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Technical Support/Sales Representative
Iteminc
Woodbridge, VA
01.2019 - Current
- Delivered comprehensive remote assistance to customers encountering technical issues, ensuring effective resolution through clear, step-by-step guidance.
- Addressed challenging customer situations with professionalism to enhance customer satisfaction and loyalty.
- Engaged in ongoing education and training to maintain up-to-date technical knowledge for improved client service.
- Evaluated technical problems and developed strategic solutions to enhance system performance.
- Resolved customer issues and offered technical support, ensuring effective communication through both phone and in-person channels.
- Diagnosed and resolved complex technical issues using advanced troubleshooting techniques.
- Addressed customer concerns efficiently while providing clear and precise technical solutions to enhance overall service quality.
Technician
Iteminc
Alexandria, VA
01.2016 - 01.2019
- Diagnosed and resolved complex issues swiftly, demonstrating exceptional technical expertise and precision in repair work.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Analyzed and resolved equipment malfunctions through systematic troubleshooting and diagnostic techniques.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Guided junior technicians in skill development and knowledge sharing to enhance team performance.
Customer Service Manager
Pizza Hut
Alexandria, VA
01.2009 - 12.2015
- Designed and implemented training programs to enhance service efficiency and product knowledge among staff.
- Supervised daily operations while handling over 100 calls daily to maintain compliance with established company standards and policies.
- Led a team of customer service representatives, cultivating a positive work environment centered on teamwork and collaboration.
- Developed and implemented performance-oriented training programs to enhance associates' customer service skills.
- Addressed customer concerns with a commitment to resolving problems effectively and efficiently.
Education
No Degree - Information Technology
Northern Virginia Community College
Annandale, VASkills
- Technical support/troubleshooting
- Customer service expert
- Data entry
- Active listening
- Remote technical support
- Microsoft outlook
- Ticket support system management
- Hardware troubleshooting
- Product training
- System diagnostics
- Problem-solving
- Help desk support
Timeline
Technical Support/Sales Representative
Iteminc
01.2019 - Current
Technician
Iteminc
01.2016 - 01.2019
Customer Service Manager
Pizza Hut
01.2009 - 12.2015
No Degree - Information Technology
Northern Virginia Community College