Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
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Terrell Lamb

New Orleans,USA

Summary

Dynamic Technical Support Specialist with a proven track record at ASM, excelling in DNS and VPN management. Adept at resolving complex issues while enhancing customer satisfaction through effective communication. Skilled in Active Directory administration and software troubleshooting, consistently delivering solutions that drive user productivity and engagement.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Technical Support/Sales Representative

Cesars Entertainment
New Orleans, USA
04.2023 - Current
  • Created audit reports for Compliance as requested.
  • Tracked and managed hardware and software, including asset inventory and licensing.
  • Developed and maintained standardized images for desktops and laptops.
  • Built and deployed desktops and laptops using imaging software as needed.
  • Utilized work order ticketing system to manage operational tasks efficiently.
  • Provided troubleshooting and support for desktop hardware and software issues.
  • Maintained printers, projectors, and other peripheral technology to ensure functionality.
  • Supported company meetings by configuring and operating necessary IT equipment.

Technical Support Specialist

Treasure Chest Casino
Marrero, USA
01.2018 - 04.2023
  • Resolved service tickets promptly to ensure user satisfaction.
  • Assisted vendors with remote access for support during upgrades and troubleshooting.
  • Operated, set up, and maintained audio-visual equipment, addressing technical issues as they arose.
  • Provided comprehensive support to end users via telephone, in-person, and online channels.
  • Reimagined and deployed PCs to enhance user productivity.
  • Loaded software packages, including operating systems and office applications, on user devices.
  • Executed new user setup, including account creation and workstation configurations.
  • Managed user account information, ensuring rights, security, and systems group accuracy.

Field Technician

Cox Communications Inc.
Marrero, USA
08.2012 - 01.2018
  • Installed, troubleshot, repaired, and maintained production and facility equipment in compliance with safety standards.
  • Assisted in creating installation, submittal, and as-built drawings to ensure accurate project documentation.
  • Investigated customer concerns, implemented corrective actions, and communicated solutions to maintain satisfaction.

Security Officer

Weiser Security Services
New Orleans, USA
12.2006 - 08.2012
  • Prepared and submitted detailed daily reports following company protocols.
  • Conducted routine patrols according to established post orders to maintain security.
  • Safeguarded client assets while upholding safety standards within facility boundaries.
  • Alerted appropriate authorities promptly during emergencies as per post procedures.
  • Documented and reported all policy violations and breaches of laws in compliance with guidelines.

Education

Associate of Science - Computer Information Systems

Delgado Community College
05.2020

Skills

  • DNS and VPN management
  • Remote access solutions
  • Active Directory administration
  • Microsoft Windows expertise
  • Software troubleshooting
  • Local area network (LAN) support
  • Operating systems knowledge
  • Information security practices

Certification

CompTIA A+

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

References

References available upon request.

Timeline

Technical Support/Sales Representative

Cesars Entertainment
04.2023 - Current

Technical Support Specialist

Treasure Chest Casino
01.2018 - 04.2023

Field Technician

Cox Communications Inc.
08.2012 - 01.2018

Security Officer

Weiser Security Services
12.2006 - 08.2012

Associate of Science - Computer Information Systems

Delgado Community College

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