Jessica Roraus-Sailer
Lake Stevens,WA
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Glint Car Wash
01.2023 - Current
- Handled cash accurately and prepared deposits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Mentored staff members, fostering supportive work environment that enhanced employee performance and retention.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Delivery Driver
Pro Edge Delivery Service
08.2022 - 11.2022
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Prioritized urgent shipments as needed to ensure that critical packages were delivered promptly without compromising other scheduled deliveries.
- Maintained clean driving record while navigating various routes for efficient deliveries.
Delivery Driver
Amazon Flex
08.2021 - 11.2021
- Prioritized urgent shipments as needed to ensure that critical packages were delivered promptly without compromising other scheduled deliveries.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Delivered packages to customer doorsteps and business offices.
- Streamlined the sorting process at distribution centers by organizing packages according to their designated routes before loading into vehicles.
Line Cook
Bob's Burgers & Brew
06.2018 - 04.2019
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Monitored food quality and presentation to maintain high standards.
Shift Manager
Brooklyn Brothers Pizzeria
09.2017 - 06.2018
- Assisted in budget preparation by closely monitoring expenses and identifying areas where cost-saving measures could be implemented without compromising quality or service levels.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Monitored employee food handling, safety and uniform requirements.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
High School Diploma -
Sequoia High School
Everett, WA08.2010
Skills
- Management 10 years
- Kitchen Management Experience
- Supervising Experience
- Retail Sales
- Delivery Driver Experience
- Customer service
- Human Resources
- Team leadership expertise
- Data Management
- Performance Evaluation and Monitoring
Certification
- ServSafe
- Food Handler Certification
Timeline
Assistant General Manager
Glint Car Wash
01.2023 - Current
Delivery Driver
Pro Edge Delivery Service
08.2022 - 11.2022
Delivery Driver
Amazon Flex
08.2021 - 11.2021
Line Cook
Bob's Burgers & Brew
06.2018 - 04.2019
Shift Manager
Brooklyn Brothers Pizzeria
09.2017 - 06.2018
High School Diploma -
Sequoia High School
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