Jessica Santiago

• Provided primary administrative support to operations manager and executive team.
• Managed reimbursements, payables, and financial documentation for over 500 entities.
• Oversaw supply inventory and purchasing for main office and over 30 satellite offices.
Maintained property and personnel data in BJ Murray for over 175 administrative members and
650 maintenance staff.
• Trained staff on AP workflow, BJ Murray, Vendor Portal and Microsoft Excel.
• Supported workflow organization and addressed urgent operational requests.

• Reached out to vendors and customers to verify information and follow up on client issues.
• Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.

• Matched purchase orders with invoices and recorded necessary information.
• Implemented and maintained vendor invoice submission portal
• Managed AP inquiries and ensured timely payment processing
• Developed standardized instructional templates and tracked approvals

• Tracked expenses and income for a portfolio of properties while organizing and maintaining bank statements for checking accounts.
• Reviewed and filed financial documents, coded accounting entries for data processing, and posted receipts and payments in accordance with all corporate protocols.
• Oversaw residential property accounts while processing vendor payments efficiently.
• Managed cash disbursements, vendor payments, and fraud alerts to mitigate risks.
• Maintained payroll and insurance records, ensuring compliance with all regulations.
• Processed invoices in AP workflow, streamlining financial operations.
• Handled over 850 high-volume calls weekly, addressing vendor and tenant inquiries.