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Associate Principal Engineer

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Sales operations and performance analytics professional with experience supporting forecasting, variance analysis, and process optimization in high-volume environments. Proven ability to analyze sales and operational data, evaluate pipeline and inventory trends, and translate insights into actionable recommendations that support revenue growth and efficiency. Brings a strong foundation in Excel-based analysis, cross-functional collaboration, and structured reporting, with experience across Comcast retail operations and sales support analytics.

Dynamic professional with a proven track record at Comcast, excelling in data management and fostering client relationships. Recognized for enhancing customer satisfaction and achieving sales quotas through effective communication and problem-solving. Adaptable and self-motivated, skilled in multitasking and maintaining a positive attitude under pressure.

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Accomplished Technician Specialist with Comcast, adept in system diagnostics and customer service. Enhanced service reliability and increased customer satisfaction by resolving technical issues. Proven leader in mentoring junior technicians, fostering a collaborative environment. Strong analytical thinker with a focus on process improvements and operational efficiency. Recognized for active listening and decision-making skills.
Technician professional prepared for this role with background in maintaining and troubleshooting technical systems. Known for ensuring operational efficiency and addressing complex issues, contributing to team success and meeting organizational goals. Reliable and adaptable, proficient in problem-solving and technical diagnostics.

With over 5 years of management and technical experience as a skilled Field Service Engineer, I possess a comprehensive understanding of low voltage standards, troubleshooting, and problem-solving. Throughout my career, I have gained expertise in telecommunications and layer 1 installation. My commitment to delivering the highest level of quality, safety, and customer satisfaction is evident in every service provided. Proficient in low voltage installations, maintenance, troubleshooting, and OSHA safety protocols, I am well-versed in various aspects of telecommunications, data networking, and emerging technologies. My strength lies in collaborating with customers and teammates to develop and implement innovative technical solutions for complex challenges.

Accomplished Cable Technician with expertise in cabling layouts and troubleshooting, honed at Xfinity. Demonstrated proficiency in hand tools and customer service, ensuring swift resolution of service issues. Collaborated effectively with teams to enhance workflow efficiency, achieving a 95% customer satisfaction rate. Skilled in technical support and system testing, committed to delivering exceptional service.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced installation and repair technician with work history setting up, repairing, and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced cable technician optimizing network systems and customer satisfaction. Proven track record in technical training and fiber optics installation.

Provided technical support to users by troubleshooting hardware and software issues. Assisted in maintaining optimal system performance through effective problem-solving. Supported end-users in fast-paced environments while managing multiple tasks and ensuring high satisfaction levels.
Assisted in monitoring and troubleshooting network systems to maintain optimal performance. Supported team efforts in achieving operational goals through effective collaboration. Contributed to network analysis and system diagnostics to uphold high service standards.

Highly skilled IT professional with 8+ years of experience in middleware engineering, cloud infrastructure, and IT operations. Proven expertise in optimizing cloud environments, managing vulnerabilities, and implementing automated solutions for enhanced security and efficiency. Dedicated to continuous improvement and delivering high-quality IT services to drive business operations.

Jerry Williams

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Cable Technician

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High School Diploma -

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Cable Technician

High School Diploma -

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