Lela Watson
Tacoma,WA
Summary
Experienced and enthusiastic Sales Associate with a customer-centric approach and a solid background in retail. Known for flexibility and approachability, brings strong organizational and time management skills to every task. Goal is to consistently deliver a memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Sales Executive
Comcast
05.2023 - Current
- Exceeded sales goals and accomplished business objectives by promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to satisfy needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Beauty Advisor/Cashier
Ulta Beauty
10.2019 - 10.2021
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Processed payments, entering sales in register for prompt customer service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Followed up with customers to increase satisfaction with purchases and services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Mobile Sales Expert
T-Mobile
11.2018 - 08.2019
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Science - Accounting And Business Management
Eastern Washington University
Cheney, WA06-2024
Skills
- Attention to Detail
- Product Knowledge
- Engaging with Diverse Customers
- Sales proficiency/ Sales closing
- Relationship building and management
- Customer service
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Adaptable and Flexible
- Cash Handling
- Time Management
- Goal-Driven
Accomplishments
- Trained and mentored 5 employees.
- Achieved 125%+ of sales quota
- Promoted to Retail sales executive after only 10 months for exceptional performance.
- Achieved employee of the month 2 times in 2024.
- Met TNPS Goal Every month since May 2023.
- Top 15 in the west division elite ranking.
- Assisted in store resets and inventory check-ins. Including receiving cycle count.
Certification
CPLA
Timeline
Retail Sales Executive
Comcast
05.2023 - Current
Beauty Advisor/Cashier
Ulta Beauty
10.2019 - 10.2021
Mobile Sales Expert
T-Mobile
11.2018 - 08.2019
CPLA
Bachelor of Science - Accounting And Business Management
Eastern Washington University
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