JARED ALEXANDER SMITH
Rancho Santa Margarita,CA
Summary
Customer service professional skilled in supporting clients, resolving issues, and delivering technical assistance. Strong communicator with active listening and analytical problem-solving abilities to identify customer needs and provide tailored solutions. Reliable and adaptable under pressure, committed to efficient service that enhances customer satisfaction and aligns with business objectives.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Networks 2000, Inc.
06.2017 - 05.2026
- Resolved customer inquiries and complaints by providing accurate product and policy guidance across phone and email channels.
- Processed orders, returns, and account changes with accuracy and attention to detail using CRM systems.
- Documented customer interactions and maintained detailed service records to support consistent follow-up and issue resolution.
- Coordinated with internal teams to resolve escalated issues and complete complex customer requests.
- Monitored case status and prioritized workloads to maintain timely response and resolution.
- Built rapport with customers through empathetic listening and an understanding of their individual needs and concerns.
- Maintained strong product knowledge to explain products and services clearly and help customers make informed decisions.
- Recommended services and upsold solutions aligned with customer needs.
- Managed high-stress situations professionally while resolving disputes, addressing concerns, and maintaining positive customer relationships.
Shift Supervisor
CVS Health
04.2009 - 05.2017
- Resolved customer concerns and complaints by providing thoughtful solutions and maintaining positive shopping experiences.
- Supervised front-store operations, delegated daily tasks, and maintained service standards during busy and peak periods.
- Onboarded and trained new staff on register procedures, customer service, store policies, and daily workflows.
- Addressed workflow issues and adjusted task assignments to keep daily operations running efficiently.
- Maintained accurate logs, reports, and operational documentation to support clear communication between team members and leadership.
- Verified and received weekly freight shipments, reviewing deliveries for accuracy and supporting appropriate inventory levels.
- Enforced safety protocols, loss prevention procedures, and regulatory requirements across store and pharmacy operations.
Education
B.A. - Communication Studies
San Francisco State University
San Francisco, CA09-2015
Skills
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Microsoft PowerPoint
- Microsoft OneNote
- QuickBooks
- Customer Account Management
- Payment Processing
- Invoice Processing
- Financial Recordkeeping
- Data Entry
- Technical Support
- Complaint Resolution
- Relationship Building
- Time Management
- Artificial intelligence fundamentals
Timeline
Customer Service Representative
Networks 2000, Inc.
06.2017 - 05.2026
Shift Supervisor
CVS Health
04.2009 - 05.2017
B.A. - Communication Studies
San Francisco State University