Jéssica Sommariva
San Diego
Summary
Customer-focused hospitality professional with experience in restaurant service, guest relations, and hostel operations. Skilled in providing exceptional customer experiences, working efficiently in fast-paced environments, and communicating with diverse clientele. Fluent in Portuguese and English with international experience living and working in the United States.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Receptionist
Hostel Volunteer
San Diego, CA
06.2026 - Current
- Welcomed and assisted international guests to foster a positive and friendly environment.
- Supported front desk operations and addressed guest inquiries to enhance daily hostel activities.
- Provided local recommendations and assisted guests with transportation and tourism information to improve their stay.
- Collaborated with staff to ensure excellent guest satisfaction.
Babysitter / Nanny
Nokes Family
USA
09.2024 - Current
- Provided dependable childcare services while maintaining strong communication with families.
- Managed schedules and daily activities with attention to organization and safety.
- Demonstrated reliability, adaptability, and excellent interpersonal skills.
Server
Miyagi Sushi
Brazil
01.2022 - 01.2023
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Took food and beverage orders accurately and ensured timely service.
- Built positive relationships with guests, addressing questions and resolving concerns professionally.
- Coordinated with kitchen and team members to maintain efficient restaurant operations.
- Handled multiple tables simultaneously while maintaining high service standards.
Education
Bachelor of Science - Physical Education
Centro Universitário Univel
Cascavel, Paraná, BrazilSkills
- Guest relations
- Office Coordination
- Customer Service & Guest Relations
- Multitasking & Time Management
- Administrative Support
- Appointment scheduling
- Team Collaboration
- Microsoft Office & Google Workspace
- Fluent in Portuguese and English
- Office software proficiency
- Restaurant Service & Hosting
Certification
CPR certified
Assist in the weight room- June 25, 2021 to July 9, 2021- Luck Studio Fitness.
Assist in the weight room- December 2, 2020 to March 11, 2021- M7 Academy.
Internship and recreation and leisure 40 hours- Univel University Center.
Volunteer in the Organization of the II Justice Race on 05/05/2019- 8 hours.
Certified Course of the I Integrated Academic Week of Unopar of Choreographed Rhythms and Functional Trainin. for Children and Adolescents - from August 27 to 30 - 30 hours
Languages
English
Full Professional
Portuguese
Native or Bilingual
Additional Information
- Available to work evenings, weekends, and holidays.
- International experience living and volunteering in the United States.
Timeline
Receptionist
Hostel Volunteer
06.2026 - Current
Babysitter / Nanny
Nokes Family
09.2024 - Current
Server
Miyagi Sushi
01.2022 - 01.2023
Bachelor of Science - Physical Education
Centro Universitário Univel