Zamaya Wickham
Prairie View,TX
Summary
Customer-focused service professional adept at managing guest interactions and optimizing service flow in high-volume environments. Maintained organized systems for client records and ensured a welcoming atmosphere, significantly enhancing customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Receptionist
Wickham & Wickham Tax Service
Houston, Texas
09.2022 - Current
- Coordinated and scheduled client appointments with tax advisors to maximize advisors' availability.
- Directed incoming phone calls to appropriate tax advisors, ensuring efficient handling of inquiries.
- Managed after-hours calls to promptly address client inquiries and schedule appointments.
- Maintained a clean and welcoming reception area for clients., stocked with necessary supplies.
- Maintained organized filing systems for client records and sensitive information.
Server
Big City Wings
Spring, TX
05.2024 - 07.2025
- Engaged 80-120 guests per shift, enhancing overall dining experience.
- Ensured high service quality while managing 5-7 tables during peak hours.
- Accurately recorded food and beverage orders, ensuring timely meal delivery.
- Coordinated with hosts and kitchen staff to streamline service flow.
Student Worker / Front of House Host
Sodexo
09.2024 - 04.2025
- Managed guest flow and seating during peak meal periods, enhancing dining experience and reducing wait times.
- Coordinated with kitchen and service staff for seamless front-of-house operations, contributing to overall customer satisfaction.
- Assisted over 150 guests per shift in a high-traffic campus dining facility.
- Supported daily operations of campus dining facility during academic school year, ensuring consistent service quality.
- Maintained cleanliness and organization of dining areas to uphold health standards.
Education
Bachelor of Arts - Marketing
PRAIRE VIEW A&M UNIVERSITY
Prairie View, TX12-2028
Skills
- Guest reception
- Appointment Scheduling
- Client Record Management
- Guest flow management
- High-volume service
- Table Service & Order Taking
- POS System Familiarity
- Sanitation standards
- Team Collaboration & Communication
- Time Management & Multitasking
- Customer service
- Client Engagement
- Guest relations
- Supply Management
- Upselling & Menu Knowledge
- Teamwork
LANGUAGES
English (Fluent)
Timeline
Student Worker / Front of House Host
Sodexo
09.2024 - 04.2025
Server
Big City Wings
05.2024 - 07.2025
Receptionist
Wickham & Wickham Tax Service
09.2022 - Current
Bachelor of Arts - Marketing
PRAIRE VIEW A&M UNIVERSITY