Overview
Work History
Education
Skills
Timeline
Generic

Janelle Smith

Overview

10
10
years of professional experience

Work History

STATE HOSPITAL LIAISON

Henrico Mental Health and Developmental Services
08.2023 - Current

Assess safety and placement risk for individuals transitioning from state psychiatric hospitals; apply regulatory criteria, collaborate with multidisciplinary teams, and document safety determinations in electronic systems.

Crisis Intervention Specialist

Insight Global
10.2022 - 10.2023

Reviewed high-risk situations via chat/text; assessed suicide and self-harm risk; followed established safety protocols; delivered policy-aligned responses and referrals

CARE COORDINATOR

Molina Healthcare (formally Magellan Complete Care)
01.2020 - 05.2023

Assess safety and placement risk for individuals transitioning from state psychiatric hospitals; apply regulatory criteria, collaborate with multidisciplinary teams, and document safety determinations in electronic systems.

CARE COORDINATOR

Aetna Better Health of Virginia
11.2017 - 01.2020

Performed structured risk screenings; coordinated crisis-related services; maintained confidentiality and documentation standards.

CLINICAL CASE MANAGER

Crossroads Community Services Board
05.2016 - 11.2017

Provided crisis intervention and prevention services; maintained electronic records.

PROGRAM MANAGER

Guardian Residential/The Wellness Group
10.2015 - 05.2016

Supervised residential staff; ensured safety standards and documentation compliance.

Education

Master of Arts (M.A.) - Psychology

North Central University
01.2021

Bachelor of Arts (B.A.) - Sociology/Criminal Justice

Averett University
05.2010

Skills

  • Digital Crisis Intervention
  • Chat & Text-Based Support
  • Online Safety Response
  • Suicide Risk Screening
  • Virtual De-escalation

  • Safety Protocol Adherence
  • Case Documentation
  • Remote Work
  • Trauma-Informed Communication

Timeline

STATE HOSPITAL LIAISON

Henrico Mental Health and Developmental Services
08.2023 - Current

Crisis Intervention Specialist

Insight Global
10.2022 - 10.2023

CARE COORDINATOR

Molina Healthcare (formally Magellan Complete Care)
01.2020 - 05.2023

CARE COORDINATOR

Aetna Better Health of Virginia
11.2017 - 01.2020

CLINICAL CASE MANAGER

Crossroads Community Services Board
05.2016 - 11.2017

PROGRAM MANAGER

Guardian Residential/The Wellness Group
10.2015 - 05.2016

Master of Arts (M.A.) - Psychology

North Central University

Bachelor of Arts (B.A.) - Sociology/Criminal Justice

Averett University
Janelle Smith