J. Steven Griffin III
Technical Support Specialist
Indianapolis,IN
Summary
Technical Support Specialist, Desktop Support Technician, Customer Service Specialist, with more than 10 years of increasing responsibilities in technical leadership roles within computer technology also within business-critical roles, with proven diagnostic abilities. With the proven ability to work effectively in a fast-paced environment
Overview
10
10
years of professional experience
10
10
Certificates
Work History
Housekeeping Aide
VA Medical Center Richard R. Roderbush
Indianapolis, IN
11.2019 - Current
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Prepared rooms with top-notch standards every time.
- Transported soiled linens to laundry facilities.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
Substitute Teacher
Kelly Educational Staffing
01.2018 - 01.2019
- Follow the class outline directions left by the regular class teacher.
Technical Support Specialist
Roche Diagnostic Corporations
Indianapolis, IN
01.2017 - 01.2018
- Help external clients with their Data Innovations software and
- Middleware Software and their Laboratory Intelligence System
- Software
- Extremely knowledgeable with windows 7 and 10 operating systems
- Helped external customers with writing their rules for the
- Middleware Software and then testing to make sure that the rule worked
- Helped external customers with using their Laboratory Intelligence and Laboratory Moving Averages
- Used Axed remote software to connect the customer's Server
- Used WebEx software to connect to the customer's PC when the use of Axed was not possible
- Used Software to keep track of my work schedule and to request time off
- Perform communication traces on customer's analyzers
- Perform test code mappings on for external customers
- Initiated specimen tracking when needed for patient test codes
- Would help with the configuration of two different firewall Software that was used on some analyzers the FortGate and Lantronix
- Software.
IT Desktop Support
Roche Diagnostic Corporation
Indianapolis, IN
01.2015 - 01.2017
- Analysis
- Help internal and external clients with software issue on
- Individual PC's or IPhones and IPads also Macbook Pro
- Also worked with Active Directory to assign temp admin rights to users on their PC's or permanent admin rights
- Also used Active Directory to give bit-locker passwords to users to help fix operating system bugs on PC's
- Use remote software to access and troubleshoot client's PC's
- Used (HPSM) Hewlett Packer Service Manager ticketing system
- Helped users with Microsoft office suite with their Outlook and Excel and Word and Internet Explore
- Helped users with Google office suite with their Google Mail and
- Hangouts also with Google Drive and Google Calendar, GoogleEducation
- Professional memberships
- Certifications
- Keeper, Google Plus, Google Docs, Google Slides, Google
- Contacts
- Helped users with (Range) Remote access portal with connecting to the closet gateway to connect to Roche Network
- Helped user with SAP GUI Network with connecting to different SAP platforms
- Used Cisco Finesse ACD software and Cisco IP Phone to work remote from home and in the office in order to work with users.
Service record book clerk/ Unit diary clerk
United States Marine Corps Veteran
- Kept the SRB's up to date for the 250 marines in my unit, also kept the marines leave and earnings statements up to date with the most current information for all the marines in my unit.
Education
A.A Science Degree - Electronic Engineering Technology
ITT Technical Institute
B.A., Science Degree - Electronics Engineering Technology
ITT Technical Institute
B.A., Science Degree - Manufacturing Engineering Technology
ITT Technical Institute
Skills
Hardware/Software Install and Support and Upgrade
undefinedCertification
DMS 100 Translations-Basic Routing and charging CRS.DMS Supernode
Affiliations
CompTIA A+, Microsoft MCP
Present: Member of Society of Manufacturing Engineers, Inc.
Present: Member of Institute of Electrical and Electronics Engineer
Present: Member of Kappa Alpha Psi Fraternity Inc.
Creating DMS Supernode Translations CRS.
Additional Information
- Military awards and Accomplishments , Rifle Sharpshooter Badge, Meritorious Mast Awards3x, Meritorious Unit Awards 3x, Sea Service Deployment Ribbon 2x, Numerous Letters of Appreciation, Good Conduct Medal 2x, Certificate of Commendation
Timeline
Housekeeping Aide
VA Medical Center Richard R. Roderbush
11.2019 - Current
Substitute Teacher
Kelly Educational Staffing
01.2018 - 01.2019
Technical Support Specialist
Roche Diagnostic Corporations
01.2017 - 01.2018
IT Desktop Support
Roche Diagnostic Corporation
01.2015 - 01.2017
Service record book clerk/ Unit diary clerk
United States Marine Corps Veteran
A.A Science Degree - Electronic Engineering Technology
ITT Technical Institute
B.A., Science Degree - Electronics Engineering Technology
ITT Technical Institute
B.A., Science Degree - Manufacturing Engineering Technology
ITT Technical Institute
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