Sid Mac
Colonia,NJ
Summary
Tech-savvy individual with previous role as Teen Tech Member. Gained practical knowledge in various tech-related areas including computer coding, digital design and troubleshooting. Strengths lie in adaptability, quick learning and problem-solving skills pertinent to the tech industry. Known for positively impacting team dynamics by fostering collaborative environments and promoting innovative thinking.
Overview
4
4
years of professional experience
Work History
Jr. System Engineer
Infosys Ltd. / Vanguard
Chesterbrook, PA
06.2020 - Current
- Installed and configured hardware components such as servers, routers, switches, firewalls, and storage devices.
- Performed daily backup operations ensuring the integrity of all data stored in the systems.
- Maintained system security by setting up user accounts, enforcing access policies, and monitoring system logs.
- Provided technical support to end users via phone or email in resolving IT related issues.
- Resolved complex technical issues involving multiple technologies within tight timelines.
- Employed integrated development environments (IDEs).
- Created group policy objects to control configurations of workstations and servers across multiple sites.
- Worked closely with other IT teams to ensure smooth operation of all components within the infrastructure environment.
- Assisted with design and implementation of virtualization solutions such as VMware ESXi 5.x and 6.x.
- Provided technical guidance for system development and troubleshooting.
- Provided exemplary helpdesk service and support to assist customers.
Education
Some College (No Degree) - Computer Science
Middlesex County College
Edison, NJSkills
- System monitoring
- Incident Management
- Remote Support
- Software Installation
- Configuration Management
- Virtualization Technologies
- Operating systems
- Active Directory
- Hardware troubleshooting
- System Troubleshooting
- Technical Support
- Client service and support
- Troubleshooting
- User Support
- Troubleshooting and diagnosis
- Provide Tech Support Onsite and Off site to End user / Remotely,
- Image and Re-Image PC, Install and Troubleshoot hardware and software issue, Maintain, repair, and upgrade computer hardware, including desktops, laptops, printers, and networking equipment,
- Maintain accurate documentation of IT systems, configurations, and support requests,
- Provide training and guidance to employees on the use of software and hardware, as well as best practices for IT security,
- Wireless network management and support,
- Maintain and update active directory password security protocol for logical org hierarchy,
- Windows administration
- Technical Analysis
- Analyze and resolve Vulnerabilities in Microsoft Windows according ISO standards
- Install and maintain software systems in accordance with company policies
Timeline
Jr. System Engineer
Infosys Ltd. / Vanguard
06.2020 - Current
Some College (No Degree) - Computer Science
Middlesex County College
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