STEPHEN CURRIER
Sloan,New York
Summary
Resourceful professional with strong analytical, communication, and teamwork skills. Capable of efficiently managing multiple tasks in fast-paced environments while quickly adapting to new challenges. Committed to contributing to team success and fostering continuous growth through problem-solving and skill development.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Jr. System Engineer
Kaleida Health
10.2023 - Current
- Resolved hardware, software, and network incidents using structured troubleshooting methods.
- Monitored server health, alerts, and backups to maintain operational continuity.
- Documented configurations, procedures, and resolutions to strengthen support consistency.
- Collaborated with infrastructure and help desk teams to restore services efficiently.
- Evaluated recurring issues and recommended process improvements for greater system stability.
- Evaluated system logs and error reports to identify root causes of issues and implementing corrective actions to prevent recurrence.
- Participated in the evaluation of emerging technologies to inform strategic planning initiatives and drive innovation within the organization.
- Supported the deployment of cloud-based solutions, facilitating a more agile and scalable IT infrastructure for the organization.
- Maintained up-to-date knowledge of industry best practices through continuous professional development initiatives such as certifications and training workshops.
- Coordinated with other IT departments to ensure seamless integration between systems during new software implementations or migrations from legacy platforms.
- Provided technical support to end-users, ensuring timely resolution of hardware and software issues.
- Developed comprehensive documentation detailing system architectures, configurations, and troubleshooting procedures for future reference.
- Worked closely with vendors to troubleshoot complex technical issues, leveraging their expertise when needed for optimal results.
- Implemented efficient backup solutions for data protection, minimizing potential risks of data loss.
- Collaborated with cross-functional teams to successfully complete IT projects within deadlines and budget constraints.
- Enhanced system performance by conducting regular maintenance and updates on hardware and software components.
- Participated in on-call rotations to provide round-the-clock support for critical systems, ensuring minimal disruption to business operations.
- Assisted senior engineers in designing and implementing network infrastructure upgrades to accommodate business growth.
- Delivered effective training sessions on new tools or protocols to team members, maintaining a high level of proficiency across all staff members involved in systems engineering tasks.
- Optimized network configurations for improved security and reduced downtime during peak usage periods.
- Monitored system performance metrics regularly, identifying trends and addressing potential bottlenecks before they impacted productivity levels.
- Completed software updates and assessed security patches for optimized computer use.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Conducted end-user reviews for modified and new systems.
- Optimized networked software and operating systems by applying updates and patches.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Implemented networking and server changes to meet client budgets and needs.
- Collaborated with other departments to facilitate successful project completion.
- Trained and mentored junior engineers, providing guidance and direction.
- Documented and developed engineering procedures and processes.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Developed high-quality engineering designs and plans to meet industry standards.
Technology Support Technician Field Services Technician
Kaleida Health
11.2017 - 10.2023
- -Managed inbound service and support calls for hundreds of applications, ensuring timely resolution of user issues
- -In-depth troubleshooting and configuration of multiple applications
- -Ticket creation and incident tracking in ServiceNow
- Delivered comprehensive field services to resolve technical problems.
- -Handle multiple Break-Fix incidents per day
- -Basic network troubleshooting
- -Multiple requests for new equipment or equipment moves
- -Imaging of PCs for deployment
Application Specialist
ComputerSearch Payroll Services
12.2005 - 11.2017
- -Inbound service and support calls for time and attendance software
- -Troubleshot and configured time and attendance application to enhance user experience and system functionality.
- -Initiated contact with customers to facilitate the configuration and implementation of time and attendance software
- -Manage numerous tasks simultaneously in order to meet requirements and deadlines for multiple clients
- -Worked with the manufacturer's support team to correct issues
- -Supported payroll and parking divisions with various tasks
Education
Bachelor's Degree - Information Systems
Empire State University
Buffalo, NYAssociate of Arts - Business
Ashford University
Tucson, AZ01-2014
Skills
- Time management
- Network configuration
- DNS management
- Network troubleshooting
- Remote support
- Performance monitoring
- Backup and recovery
- System monitoring
- VoIP systems
- Active directory
- Switches and routers
- Requirements analysis
- Critical thinking
Certification
A+ certification
Timeline
Jr. System Engineer
Kaleida Health
10.2023 - Current
Technology Support Technician Field Services Technician
Kaleida Health
11.2017 - 10.2023
Application Specialist
ComputerSearch Payroll Services
12.2005 - 11.2017
Bachelor's Degree - Information Systems
Empire State University
Associate of Arts - Business
Ashford University