Jazmun Stigger
Memphis,TN
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HRBP
Raymond James
1100 Ridgeway Loop
11.2023 - Current
- Educated employees on company policy and kept employee handbook current.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Developed succession plans and promotion paths for staff.
- Conducted company-wide town hall meetings to convey updates.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Payroll Specialist/Talent Acquisition Onboarding
Hino Motors Manufacturing U.S.A
100 Hino Blvd Marion, AR
12.2022 - 11.2023
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Sourced and screened candidates for manufacturing roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Developed and implemented onboarding and orientation programs for new employees.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Put together employee files and collected required digital or physical information to meet requirements.
- Trained new hires in technology required to access company systems and complete job tasks.
- Completed required criminal, credit, or drug tests for new hires.
- Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
- Developed and monitored employee recognition programs.
Team Leader Supervisor
Regions Bank
06.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Audited and documented all processes and procedures for new accounts department.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained financial accounts by processing customer adjustments.
Retirement Plan Specialist
Raymond James
11.2019 - 05.2021
- Prepared and hosted data room while coordinating legal and advisory teams and facilitating due diligence processes.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Directed preparation of regular and special budget reports to interpret budget directives and establish policies for execution.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Evaluated investment potential of companies with thorough assessments of historical data, operational activities and future objectives.
- Developed and deepened client relationships to cement profitable partnerships.
- Implemented performance review and motivational strategies to elevate HR team results.
- Motivated employees through special events, incentive programs and constructive feedback.
Centralized Scheduler
Methodist Le Bonheur Hospital
12.2017 - 12.2019
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Trained 25 staff on referral and intake process.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed and created programs and monitored effectiveness against individual participant needs.
Assistant Manager
Regional Finance
11.2016 - 12.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Handled any conditions sent from underwriting departments.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Supervised 5 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
Store Manager
Sprint
07.2014 - 10.2016
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached 10 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Developed new store location from ground up by hiring and training efficient team.
- Managed inventory control, cash control and store opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Coached sales associates on product knowledge by using wide variety of training tools.
Education
MBA - Human Resource
Union University
Jackson, TN12.2020
Bachelor of Arts - Business Management/Finance
Lemoyne-Owen
807 Walker Ave, Memphis2018
Skills
- Leadership
- Diversity and Inclusion
- Workforce Planning
- Sales pipeline management
- Marketing strategy
- Human Resources Department Processes
- Payroll processing
- Process Improvement
- Career Development
- Employee engagement
- Talent management
- Customer Relations
- Financial analysis
- Financial Planning
- Business Development
- HR Policies
- Talent Management
- Office Administration
- Training & Development
- Succession planning
- WorkForce Improvements
- Compensation and benefits
- Personnel Recruitment
- Budgeting
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with multiple team members in the development of project [LEAN]-a department cost saving program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Facilitated new customer service initiatives that resulted in a 50% improvement in satisfaction ratings.
- Supervised team of 20 staff members.
- Designed a company-wide safety awareness program, resulting in a 35% reduction in reported injuries.
- Developed union awareness programs resulting in zero organizing campaigns.
Certification
Human Resource- Union University
Refrences
References available upon request.
Timeline
HRBP
Raymond James
11.2023 - Current
Payroll Specialist/Talent Acquisition Onboarding
Hino Motors Manufacturing U.S.A
12.2022 - 11.2023
Team Leader Supervisor
Regions Bank
06.2021 - Current
Retirement Plan Specialist
Raymond James
11.2019 - 05.2021
Centralized Scheduler
Methodist Le Bonheur Hospital
12.2017 - 12.2019
Assistant Manager
Regional Finance
11.2016 - 12.2017
Store Manager
Sprint
07.2014 - 10.2016
MBA - Human Resource
Union University
Bachelor of Arts - Business Management/Finance
Lemoyne-Owen